Investor Services Associate

At Aberdeen our ambition is to be the UKs leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industrys best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients customers colleagues shareholders and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service supported by leading technology and talent. Aberdeen comprises three businesses interactive investor (ii) Investments and Adviser each of which focuses on meeting and adapting to our clients evolving needs:

• Interactive investor the UKs second largest directtoconsumer investment platform enables individuals in the UK to plan save and invest in the way that works for them.
• Our Adviser business provides financial planning solutions and technology for UK financial advisers enabling them to create value for their customers.
• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market through either public markets or alternative asset classes.

Job Summary

Your role will operate within Aberdeen Investments. Aberdeen Investments provides a broad range of investment products and solutions to suit clients needs now and in the future. We market our investment products to wholesale discretionary and institutional clients as well as individual investors. The Investments Vector operates globally across the UK US APAC and EMEA.

About the Role

The Investor Services Associate is responsible for delivering a high level of customer care for our shareholders in the broadest sense possible and for supporting the goals of the closedend fund investor relations program. The position will work cohesively with the broader Product Team and across functions.

You will work with both the Investor Services Manager and the Head of ClosedEnd Fund Investor Relations to ensure that our shareholders and prospective shareholders are receiving the highest quality of customer service available all pertinent shareholder communications are properly posted and the contractual duties laid out in the ClosedEnd Fund Investor Relations agreements are delivered.

Job Responsibilities

Direct Engagement with Shareholders

• Answers Aberdeens North American closedend funds phone lines and responds to voicemails in a timely and empathetic manner. Includes limited support of the ETFs and OEFs.
• Works with the Investor Services Manager to:
  • Reply to Investor Services emails in a timely and professional manner.
  • File shareholder complaints when necessary.
    

Posting Shareholder Communications

• Has a significant role in the creation and publication of Fund press releases including drafting of press release obtaining compliance approval via Aprimo notification to NYSE sending across newswire and posting to website.
  • Communication types include: Distribution Announcements Shareholder Meeting Results Section 19 Notices Weekly Fund Statistics Corporate Action documents Fund Charters Tax Information and Monthly Portfolio Disclosure.

Operational Solutions

• Works with the Investor Services Manager to:
  • Coordinate all CEF shareholder mailings for routine and special Fund corporate actions (Financial Statements Proxy Statements Tender Offer documents etc.)
  • Support Annual Shareholder Meetings including: establishing timeline with Product engaging all relevant third parties for required notifications and actions posting of meeting documents attending meetings with required documents announcement and posting of meeting results including final tabulation results.
  • Acting as a liaison with thirdparty data providers to rectify problems in their data related to Aberdeen closedend funds.
  • Maintaining CUSIP status for all CEF third parties at DTCC and provides all required notifications on routine and special Fund actions to the NYSE as needed via the portal. The notifications and oversight extend to the Transfer Agent Proxy Solicitor Information Agent and News Wire.

Shareholder Ownership Tracking

• Tracks on a quarterly basis the Activist ownership across all closedend funds as filed with the SEC. Also provides biweekly updates of any significant intraquarter moves to the Product team as provided by EQ.
• This tracking as well as the Fund shareholder composition custodial positions share range analysis top holders shareholder communications and discount/volume movement of the Fund and its peers are provided to the Fund Boards on a quarterly basis.
  

Operational Services for Overall ClosedEnd Fund Investor Relations Program

• Help identify advisors invested in our closedend funds.
• Assist in administering the ClosedEnd Fund Investor Relations Program including submitting orders and invoices via Oracle and monitoring actual expenses versus the annual budget.
• Assist in the preparation of quarterly board materials and when possible attend board meetings.
• Submit Due Diligence Requests for our closedend funds from our external partners to our RFP team.
• Submit Presentation Requests to our Presentations team ahead of client meetings.

Qualifications and Experience Required

• Bachelors degree or equivalent experience.
• You will either need to hold your FINRA Series 7 & 63 licenses or acquire them within 3 months of employment.
• A personality that derives satisfaction from helping others (in this case shareholders or advisors) find solutions to their problem regardless of the persons demeanor.
• Team player: We work in a highlycollaborative environment delivering a highlevel of customer care and service to our shareholders potential shareholders and their advisors.
• An ability and willingness to learn: To be successful in this role you need to understand how the industry functions from an operational level to the various facets of shareholder servicing providers to how capital markets operate. In addition closedend funds themselves are a unique product that must be thoroughly understood in order to properly service our clients.
• This role requires a high level of proficiency with Microsoft Office products Teams and the ability to learn how to use other systems.

Conditions of Work

• No Travel Required
• Hybrid work environment