Working Student - Customer Support (Nautical Science & Supply Chain Focus)
Working Student - Customer Support (Nautical Science & Supply Chain Focus)
Posted on :
09-05-2025
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1 Vacancy
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Job Description
NautilusLog GmbH is an innovative maritime technology company dedicated to optimizing operational efficiency and compliance within the shipping industry. We are looking for motivated working students with a maritime background to support our Customer Support team.
Tasks
- Provide 1stlevel support handling and resolving simple customer issues.
- Escalate technical and complex customer issues to the development and product team.
- Assist with customer onboarding troubleshooting and CRM communications.
- Contribute to our knowledge base ensuring valuable support materials are available.
- Facilitate training and demo sessions for customers.
- Leverage your nautical expertise to support customers with vessel technical reports.
- Offer insights into maritime procurement and supply chain operations.
- Assist customers with digital maritime solutions integration and best practices.
Requirements
- Maritime background required preferably with seagoing experience.
- Strong communication skills in English (German and other languages are a plus).
- Experience with CRM software (HubSpot is a plus).
- Familiarity with ticketing tools (Atlassian suite: Jira Confluence etc.).
- Basic understanding of service management and Microsoft 365.
- Knowledge of vessel technical reports maritime procurement systems and supply chain processes.
- Problemsolving mindset with a proactive and customercentric attitude.
Benefits
- Subsidized JobTicket for public transportation.
- Subsidized contribution towards health fitness and wellness (Wellpass membership).
- An attractive location in the heart of the historic Speicherstadt.
- Weekly fruit supply and biweekly pizza lunch sponsored by the Digital Hub.
- Opportunity to write your bachelors/masters thesis on companyrelated projects.
We are looking forward to your application!
Employment Type
Full Time
Key Skills
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