Claims Handler (Operations)
Posted on :
09-05-2025
Employer Active
1 Vacancy
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Job Description
Role: Claims Handler
Business Function: Operations
Reports to: Head of Travel Services
Business Area: Operations
job Type: Hybrid (Office Home)
Purpose of the role:
Perform claims management and handling tasks according to the various covers guarantees and
services and the insurance line concerned which stem from insurance or noninsurance contracts in
keeping with the rules conditions technical standards and guidelines of their superior with the aim of
ensuring a correct and effective resolution of the claims files in terms of cost and time in line with the
quality and service standards in place.
Key Deliverables:
Duties to include but are not limited to:
Process claims files according to their level and the guidelines and procedures in place at their
unit making sure that the policyholders are provided with a high quality service thus reducing
complaints.
Analyze incoming documents determine whether claims are covered or not based on the
relevant insurance contract and in line with the covers contracted by the policyholder making a
preliminary analysis of risks informing the policyholders and requesting if necessary additional
information or documentation to properly handle claims.
Review the documents received at the department on a daily basis and answer calls from
clients agents and injured parties to arrange the provision of services and inform on the claims
files for which they are responsible in order to resolve the claims files while ensuring a high
quality of service.
To provide the most appropriate and effective support for the resolution of claims and the
detection of potential frauds that require a specific management.
Undertake according to their level the payment of the invoices received from providers and
clients and where necessary claim payments from debtor companies and/or make offers to
policyholders lawyers and companies and if required pay the amounts offered to ensure that
claims are solved at best time and cost for the unit or Group within their scope of
responsibility.
Maintain uptodate specific and/or specialist knowledge about the technical procedures
regulations criteria etc. within their remit by attending training sessions and monitoring the
main management and quality assurance indicators
To undertake any other duty or responsibility that may reasonably be requested from the Head
of Travel Services.
Requirements
Critical Competencies:
Good command of operational processes
Communication Skills
Service Excellence
Experience/Technical Knowledge:
Technical knowledge of claims benefits and services
Management tools in the Area
Other significant Role Requirements:
Service level
Productivity
Reduction of Average cost
Attention to complains
Evaluation of subordinates
Targets to employees
Scope of Role:
Normal working hours Sunday to Thursday although some flexibility is required as the requirements/needs of the business change for example the ability to work under time pressure and at unsociable hours where necessary.
Benefits
Salary: 500600 BHD/month
Employment Type
Full Time
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