Join Our Talent Pool for Help Desk Engineers
Join Our Talent Pool for Help Desk Engineers
Posted on :
09-05-2025
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1 Vacancy
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Job Description
AllSafe IT is currently creating a talent pool for future opportunities in Tier 2 Tier 3 and Tier 4 Help Desk/System Engineer positions. Our engineers monitor manage and support all aspects of our clients environments including but not limited to their workstations phones servers networks and applications. What to ExpectWhile there may not be immediate openings we anticipate new roles may become available within the next 1 to 3 months. By joining our talent pool youll be among the first considered for exciting opportunities as they arise! After applying youll receive a link to complete our technical selfassessment. If your skills match our needs our recruiter will reach out to schedule a preliminary video interview with you! About UsAllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our values are:Good CharacterDeliver the Perfect Client ExperiencePursue GrowthCreate Fun100 Teamwork About YouCommute is <60 min to Pasadena CA. All positions are inoffice 5 days a thrive in a structured processdriven environment and believe that following welldefined workflows leads to the best take ownership of your work hold yourself accountable and seek out candid feedback as a tool for embrace continuous improvement and are adaptable to adjustments in your : experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise Autotask or Kaseya) AllSafe IT Benefits & PerksHealth dental and vision insurance401(k) with employer matching2 weeks of vacation/year 40 hours of sick pay/year8 hours of paid volunteer time/year8 paid holidays per yearPerformancebased quarterly bonus programWeekly stretch goal bonus programFree employee parking and mileage reimbursement (if needed for client sites)Reimbursement for passing quarterly certification examsBonusly employeetoemployee recognition programDogfriendly office Job ResponsibilitiesHelp Desk Support: Provide remote and onsite technical assistance for IT and Change Management: Efficiently manage requests and resolve technical issues across tiers escalating when : Create and update technical documentation for incident resolution troubleshooting steps and best Assurance: Maintain a high standard in service delivery through quality control Ownership: Act as the primary resource for specific technologies and OnCall Rotation: Participate in rotation to support client needs outside of regular hours. Skills and QualificationsUnderstanding of IT systems networking and security best verbal and written focus on customer satisfaction and relationship to prioritize tasks adapt to change and collaborate effectively with in a variety of tools like:o Microsoft 365 Azure and Windows Servero Comptia A Server and Networko MacOS (ACSP)o Perimeter Network Device such as Meraki Sophos or Fortinet Firewalls Pay RangesThe determination between Tier 2 3 and 4 is based on the assessment of a candidates technical skills certifications and experience with our tools. We will let you know during the interview process which tier you are being considered for based on those criteria. Tier 2: $23.0030.98/hrTier 3: $31.5542.38/hrTier 4: $42.9547.51/hr
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