Client Services Coordinator
Client Services Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Supports customers by answering a wide range of questions troubleshooting resolving complaints and providing guidance related to Lightning Source service offerings.
Essential Job Duties:
- Acts as the primary and oftentimes sole point of contact for customers.
- Manages customer relationship interfacing between the customer and other departments such as sales premedia and operations.
- Increase sales volume via clarification of special offerings and upselling.
- Deals with all publisher queries efficiently and accurately on the phone email and chat.
- Ensures customer questions and concerns are resolved with a satisfactory resolution.
- Manages new and outstanding customer requests responding to emails and providing updates in a timely manner.
- Maintains uptodate and accurate knowledge on the full range of Ingram services to be able to advise customers appropriately.
- Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
- Liaison with internal teams across US UK and AU as necessary to meet the needs of the customer.
- Support the drive for sales growth via effective execution of upselling.
- Provide support and answer questions for thirdparty customer service agents resulting in a positive customer experience.
- Attend recurring virtual meetings with customers to provide whiteglove level of service and support.
- Maintain knowledge of industry best practices and components of customer success such as metadata optimization and file creation compliance.
Other Duties:
- Any other duties as required in line by managers from time to time and commensurate with role and responsibilities
Qualifications :
Experience:
- Minimum of three years work experience in a related industry/field.
Education:
- O Level/GSCE level education required.
Skills:
- Possess strong oral and written communication skills
- Manage workload by establishing priorities
- Ability to operate successfully within a fastpaced environment
- Ability to think critically in ambiguous situations
- Handle accounts with minimum supervision
- Flexibility is critical must be able to adapt to frequent change with little or no negative impact to productivity
- Ability to be flexible/multitask based on workflow demands
- Ability to speak write and read the English language
- Ability to develop constructive and cooperative working relationships with others and maintain them over time
- Ability to exercise effective judgment sensitivity creativity to changing needs and situations Ability to maintain consistent punctual and regular attendance
- Ability to receive and give information in a courteous manner over the telephone via electronic communication or in person
- Ability to engage in active listening with coworkers management and clients/customers
- Attention to detail Knowledge of organization operating procedures and policies of the company
- Ability to apply new knowledge technology and procedure to job responsibilities
- Ability to meet and maintain performance objectives (standards)
- Ability to maintain a fulltime work schedule during normal company operating hours
Essential Physical Demands:
- Ability to work flexible hours.
- Standard office environment and mainly sedentary work.
- Ability to travel if required.
Additional Information :
Perks/Benefits:
- Competitive salary
- Generous holiday plus Public Holidays
- Company Superannuation Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Business Casual dress code dress down Fridays
- Free onsite parking
- Snack and Drink Vending machines on site
- Service Awards
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
