Privia+ Success Associate

The Privia Success Associate will be accountable for providing ongoing support of the Privia services for enrolled Privia providers and their staff. The Privia Success Associate will serve as an integral member of the Privia program team responsible for pulling provider data monitoring key performance indicators and proactively escalating performance concerns to the Privia team. This person will collaborate with the Privia Success Manager and Privia Program Managers to drive overall program success and retention while also assisting with daytoday provider and office support. The ideal candidate will draw on existing expertise in using data to drive change and have a passion for improving physician workflows and experience.

• Monitor program key performance indicators on a weekly basis
• Aggregate multiple data sources to create provider performance check in decks and return on investment analyses
• Track and manage resolutions of outstanding provider and staff questions
• Escalate and manage performance issues and KPIs with the PRIVIA team
• Support Privia Success Manager on key operational projects
• Other duties as assigned

Qualifications :

• 1 years of account management or clientfacing experience in physician billing; coding experience preferred
• CPC (Certified Professional Coder) preferred 
• Excel experience required; CRM (SalesForce) and data management experience preferred
• Experience working in a healthcare or physician practice setting preferred
• Must comply with HIPAA rules and regulations
• Able to have honest difficult conversations with providers and office managers
• Passion for improving physician workflows and experience
• Ability to work in a fastpaced environment with all levels of management
• Able to work through periods of ambiguity
• Strategic and tactical; able to help scale operations for growth
• Clear and concise oral and written communication
• Knack for prioritizing efficiently and multitasking
• Selfdirected with the ability to take initiative
• Competent in maintaining confidential information
• Enthusiastic with the ability to thrive in an atmosphere of constant change

The salary range for this role is $55000.00 $65000.00 in base pay and exclusive of any bonuses or benefits (medical dental vision life and pet insurance 401K paid time off and other wellness programs). This role is also eligible for an annual bonus targeted at 10% .The base pay offered will be determined based on relevant factors such as experience education and geographic location.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only not applicable for onsite/in office work):

In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.  

Remote Work :

Yes

Employment Type :

Fulltime