Customer Service Specialist â Seller Assist
Customer Service Specialist â Seller Assist
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Salary Not Disclosed
1 Vacancy
Job Description
Seller Assist is an innovative personalised service designed to connect homeowners with the best real estate agents across the country. Our goal is to streamline the process of finding and comparing agents ensuring a superior real estate experience for our clients. We offer homeowners a free concierge service that selects three topperforming agents based on past results current listings response times and customer reviews. Homeowners can then meet these agents receive appraisals and select the rightfit agent to sell their property saving time and simplifying the process.
The role
- Act as the main point of contact for both homeowners and real estate agents throughout the selling process.
- Support homeowners in finding the most suitable agent to sell their property.
- Liaise with selected real estate agents to ensure a smooth and timely connection with homeowners.
- Review agent research and recommendations provided by Seller Assist Coordinators for your allocated clients.
- Manage your client pipeline in the CRM from initial lead through to settlement.
Qualifications :
- Exceptional customer service skills with a professional phone and email manner.
- Strong attention to detail and ability to manage multiple files concurrently.
- Empathetic personable and confident communicatorable to build trust with diverse clients.
- Sound knowledge of the property selling process and how real estate agents operate.
- Ability to work collaboratively with internal teams and maintain high service standards under pressure.
Additional Information :
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customerfirst approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.
We support our people in a variety of ways but a few of the benefits that our people rave about include:
- A vibrant relaxed yet professional culture.
- Hybrid working arrangement designed to support worklife balance while fostering meaningful connection and collaboration.
- A holistic wellbeing programs offering 24/7 support including medical mental health and financial wellbeing services to enable our workforce to thrive at home and work.
- generous paid Parental Leave: we celebrate our growing Lendi Group family with 1826 weeks leave for primary carers and up to 4 weeks for secondary carers.
- An additional weeks Loyalty Leave each year after reaching 3 years service.
- Wellness initiatives with a strong focus on psychological safety.
Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building bestinclass products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.
Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.
This is an opportunity to shape the future of a fastgrowing purposedriven company thats transforming the homeownership journey.
Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!
#lendigroup #LIGP1 #LIHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
