Account Specialist
Account Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The Account Specialist role is a hybrid role focused on sales account management and service. You will be working in a team environment responsible for managing retaining and driving revenue growth within existing client relationships. You will be the client liaison partnering with various internal departments including: ClientCare Billing Product Technical Support and Implementation.
- Research and resolve inbound client inquiries.
- Make outbound phone calls and email to existing clients
- Enhance existing client relationships by focusing on service needs research and special projects.
- Provide product training to clients to ensure effective utilization of Experian services.
- Identify renewal and upsell opportunities.
- Monitor and understand client usage behaviors to identify and address emerging trends.
- Responsible for initiating and obtaining required documentation to implement product or service changes related to security credentialing data reporting and legislative requirements.
Qualifications :
- 2 years of previous customer facing and sales experience.
- High school Diploma required.
- Solid working knowledge of or any other CRM system is desired.
- Excellent interpersonal and professional communication skills both verbal and written (English & Spanish).
- The ideal candidate will be selfmotivated confident possess critical thinking and research skills have a strong work ethic with a high level of business maturity.
- Must be a fast learner curious and possess the ability to learn new information about solutions and sales processes.
- Selfstarter with drive to learn independently and in a structured environment.
- Comfortable operating within a teamed service and selling approach with energy and sense of ownership.
- Competitive nature and coachable.
- Good customer service and followup skills.
- Good attention to detail and strong organizational skills are critical.
- Good knowledge of consumer credit reporting marketplace and willingness to learn more is highly desired.
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
