Breakroom (Onsite) / IT Operations Analyst III (US)
Breakroom (Onsite) / IT Operations Analyst III (US)
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$ 25 - 37
1 Vacancy
Job Description
Work Location:
Mount Laurel New Jersey United States of AmericaHours:
40Pay Details:
$25.00 $37.25 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience jobrelated knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Technology SolutionsJob Description:
The IT Operation Analyst III provides a broad range of operational service / support which may include environment management maintenance monitoring performance and incident management and/or production support activities to enable technology for own area of specialization.
A single point of contact for onsite technical support and general queries (including hardware software eMessaging mobile devices education on TD technology processes) to TD Bank Group employees in all lines of business.
This business operates 100% onsite MonFri covering 7:30am6:00pm (on rotational shifts) in a teamoriented environment of around 30 front line support representatives across multiple locations in Canada and US. Working in collaboration with support teams the business relies on The Breakroom employees vast expertise of technical and application related knowledge to deliver an excellent colleague service experience with focus on maintaining high first visit resolution rates.
The primary accountability of this position is to provide first level technical support. Key responsibilities include:
- Provide onsite support to TD employees and contractors for technical issues involving (but not limited to); applications and software as well as TD provided devices and hardware.
- Ensure a high level of service delivery in accordance with TD Framework and policies.
- Educate end users on hardware software and access request processes.
- Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
- Ability to troubleshoot diagnose hardware issues and perform repairs on various types of laptops and desktops.
- Identify trends and opportunities for improvement as well as provide ongoing feedback.
- Identify and escalate wideimpact or potential wideimpacting issues/outages.
Depth & Scope:
- Provides daytoday application/system support
- Applications/systems and tasks are low to moderately complex and performed under management guidance and supervision
- Participates in resolving client applications/system issues
- May support the installation configuration upgrade of business applications/systems in coordination with appropriate stakeholders
- Participates and contributes to change control capacity planning and security
- Performs basic problem determination
Education & Experience:
- Undergraduate degree or Technical Certificate
- 23 years relevant experience
Preferred Qualifications:
A technical support background or related education including experience with some or all of the following: Windows 10 11 Edge/Chrome/Firefox/Safari MAC VOIP Active Directory Citrix/Remote Access Blackberry BYOD Azure Office for Mobile All Microsoft office products MS Teams and Webex SCCM variety of telephony devices and a good understanding of networking and WiFi support. Experience with iPhone/iPad and Android devices.
Physical Requirements:
Never: 0%; Occasional: 133%; Frequent: 3466%; Continuous: 67100%
- Domestic Travel Occasional
- International Travel Never
- Performing sedentary work Continuous
- Performing multiple tasks Continuous
- Operating standard office equipment Continuous
- Responding quickly to sounds Occasional
- Sitting Continuous
- Standing Frequent
- Walking Occasional
- Moving safely in confined spaces Occasional
- Lifting/Carrying (under 25 lbs.) Occasional
- Lifting/Carrying (over 25 lbs.) Occasional
- Squatting Occasional
- Bending Occasional
- Kneeling Occasional
- Crawling Occasional
- Climbing Never
- Reaching overhead Occasional
- Reaching forward Occasional
- Pushing Occasional
- Pulling Occasional
- Twisting Occasional
- Concentrating for long periods of time Continuous
- Applying common sense to deal with problems involving standardized situations Continuous
- Reading writing and comprehending instructions Continuous
- Adding subtracting multiplying and dividing Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental wellbeing goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and wellbeing benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process email the TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
IC
Employment Type
Full-Time
