Customer Care Inside Sales Consultant
Customer Care Inside Sales Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
A Customer Care Inside Sales Consultant will play a fundamental role in achieving our customer revenue growth objectives through resolving Member issues and rebuilding confidence & value in PPLSI.Responsibilities:
Scope of the Role
Under close supervision the incumbent of this position will be passionate about the customer experience persuasive and highly motivated to retain and upgrade and resolve Member issues. They will strength customer relationship through member education relative to benefits and plan usage to improve membership retention.
Our ideal Customer Care Inside Sales Consultantwill be a high performer in customer facing roles that will require building relationships through a consultative process to meet the needs of the customer. This role will have an aptitude for retention to thrive in a quotabased and competitive environment.
Performance Outcomes
Service Expectations
Be an advocate for PPLSI and its products and educate member on value of PPLSI products
Earn Member trust and rebuild the relationship through effective problem resolution reselling the benefits and value of PPLSIs products & services.
Use discovery methods to identify member needs
Maintain professional and empathetic interactions.
Maintain adherence to flexible call flow.
Participate in ongoing training and development.
Utilize feedback to improve performance.
Drive to set aggressive goals and surpass them
Work closely with all segments of PPLSI to retain the Member by solving their issues using exceptional customer service skills and employing safe tools in a costeffective manner.
Customer Education and Product Knowledge Expectation
Learn and understand all PPLSI products including legal identity theft small business and supplements
Analyze customer needs and tailor PPLSI products and benefits to the customers situation
Sell the value of long term lifetime legal and identity theft protection
Present plans and benefits confidently and comprehensively
Performance Expectations
Meet minimum targets of Retention KPIs which would include;
Minimum number of saves
Minimum conversion rate
Meet and exceed quality targets
Meet and exceed attendance & adherence targets
Education Knowledge and Experience
High school diploma or equivalent
One or more years of experience in customer service in a sale environment preferred
Comfortable utilizing technology
Strong active listening skills and ability to overcome objections
Ability to multitask prioritize and manage time effectively
Technical aptitude problem solving skills and ability to prioritize multiple items at once
FLSA Status
NonExempt
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods sitting or standing at a desk and working on a computer
Must be able to regularly lift carry and otherwise move up to 15 pounds at times and occasionally up to 30 pounds
The ability to frequently physically move between departments/floors
While performing the duties of this job the employee is regularly required to use hands and fingers to handle feel or operate objects tools or controls and reach with hands and arms.
Regular and predictable attendance and punctuality is
Additional Information:
Location:
DuncanDepartment:
9357 Inside SalesTime Type:
Full timeCommitment to Equal Opportunity
PPLSI conforms to all the laws statutes and regulations concerning equal employment opportunities. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin status as a protected veteran and basis of disability or any other federal state or local protected class. We prohibit retaliation against individuals who bring forth any concerns orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process please contact Human Resources at:.
Required Experience:
Contract
Employment Type
Full-Time
