Client Success Manager
Client Success Manager
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USD 100000 - 120000
1 Vacancy
Job Description
Winner of Top Workplaces by Denver Post Elsmere Education partners with colleges and universities to strengthen their mission through expanding their educational offerings allowing them to serve more students by providing strategy marketing recruiting program development and retention enablement services. Headquartered in Denver Colorado with a flexible remote work policy we seek talent that fully embodies our core values of partnership transparency curiosity integrity value creation respect and inclusion. Join us in unlocking the power of learning and transforming lives.
The Client Success Manager plays a pivotal role in fostering strong strategic relationships with Elsmeres university partners to drive student success retention and operational excellence. Reporting to the Vice President of Student Services this role serves as the primary liaison between internal teams and external partners ensuring seamless collaboration optimized processes and continuous improvement in student outcomes. The ideal candidate is a proactive leader with experience in higher education exceptional relationship management skills and a strategic mindset to guide partners in achieving their goals.
Key Responsibilities:
- Client Relationship Management
- Build nurture and manage relationships with key internal and external stakeholders including: recruitment marketing student success and client leadership (staff to VP levels).
- Serve as the primary point of operational contact for partners utilizing one or more of Elsmeres Growth Services (Marketing Enrollment and Student Success).
- Conduct ongoing business analysis in support of institutional goals customer retention and partner with Account Management to complete opportunity assessments for new/existing opportunities.
- Provide ongoing operational guidance to partners helping them optimize processes improve outcomes and achieve their organizational goals.
- Collaborate closely with internal teams to ensure smooth onboarding of new programs and partners.
- Cross Functional Leadership & Team Management
- Work with crossfunctional teams to address complex challenges and implement operational improvements that enhance client experience and student success.
- Empower staff to take ownership of client relationships supporting their development and decisionmaking to foster accountability and professional growth.
- Leverage datadriven insights to identify trends guide decisionmaking and enhance service delivery to partners and students.
- Analyze client feedback and provide recommendations for service improvements ensuring high partner satisfaction and operational excellence.
- Perform other duties and responsibilities as assigned
Skills and Requirements:
- Minimum of 5 years of progressive leadership experience in higher education with a focus on student success retention or client management.
- Demonstrated ability to set manage and achieve performance goals at the individual team and organizational levels.
- Proven experience in managing fulltime professional staff and fostering a highperformance culture.
- Experience using CRM platforms such as Salesforce to manage team and individual performance track goal attainment reporting and operational oversight.
- Experience with reporting platforms such as Tableau Power BI and Jira for client account management reporting and operational tracking.
- Strategic thinking and problemsolving abilities with a focus on identifying client needs and delivering solutions.
- Exceptional communication skills with the ability to engage and collaborate effectively across clients internal teams and stakeholders.
- Highly organized with the ability to manage complex client challenges and drive timely resolutions.
- Ability to travel as needed.
Benefits Include:
- Casual work environment in Cherry Creek
- Opportunity to participate in building something important
- Experienced management team that enjoys the work and loves education
- Competitive salary
- 401K plan
- Unlimited PTO policy
- Medical/Dental/Vision Insurance
- Flexible work model
- Community giving/volunteer program
- Wellness Program
This is not a remote job! Must be located in Denver Metro Area.
Salary Range: $100000$120000
Purpose: Unlocking the power of learning transforming lives.
Elsmere Education is a values and missiondriven organization that continually strives to be a diverse and inclusive global community. We welcome and celebrate the perspectives backgrounds and beliefs of our employees institutional partners and students to foster a spirit of inclusivity so all can thrive. Our goal is to create an environment of curiosity and selfexpression while demonstrating openness and celebration of others viewpoints. We encourage all employees and university partners to bring their authentic presentations of self. Elsmere is focused on unlocking the power of learning and transforming lives.
Required Experience:
Manager
Employment Type
Full-Time
