BTO Agent Tuesday - Saturday 8:00am - 4:30pm
BTO Agent Tuesday - Saturday 8:00am - 4:30pm
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Skills & Qualifications:
- High School Diploma or Equivalent
- Overtime is required
- 13 years of customer service experience preferred
- 1 year experience in transportation or customs preferred.
- Proficiency with Microsoft Office (Word Excel Outlook) database and webbased applications
- Good oral and written communication problem solving and interpersonal skills both email and phone etiquette a must
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary but wherever you join and in whatever role youll find our benefits and rewards are among the best in the industry They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings 401K with company match
- myShares Voluntary plan to buy discounted company shares
- Medical Dental Vision wellbeing programs
- Tuition Reimbursement
- Generous Paid Time Off Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic. The EEO is the Law poster is available here: will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What makes DHL greatOur People! We know each employees individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 Worlds Best Workplace by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages our employees enjoy a range of programs services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today
We have an immediate career opportunity for a qualifiedCustoms Support Agent. As aCustoms Support Agent you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customers shipment. In order to do this we have to align with government regulations. In addition agents will also be asked to examine various documents including invoices and air way bills.
Key Responsibilities:
- Make contact with customers using all forms of communication to obtain correct documentation to stay in sync with US Custom regulations and US Government Agencies
- Research tariff codes through government websites
- Processes all requests for extensions and cancellation of shipments
- Follow government regulations by supplying missing customer information
- Maintain lines of communication with all departments. (internal/external)
- Review documents to determine information needed for Customs clearance
- Communicate with origin and destination locations regarding shipment status special handling and delivery processes
- Verify shipment documents for accuracy
- Assign shipments for correction
- Ensure correct and accurate information transmitted in DHL Clearance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
