Quality Assurance Specialist

Our services impact EVERY Montanan!

MISSION STATEMENT

To be the nations most citizen oriented efficiently administered state tax agency.

The Montana Department of Revenue administers almost 40 state taxes property appraisals alcoholic beverage laws cannabis laws and unclaimed property for the state of Montana. The Cannabis Control Division is responsible for the licensing regulating and enforcement of the marijuana laws of Montana.

The Cannabis Control Division administers the states Marijuana Codes which governs the cultivation manufacturing and sale of cannabis products. The division provides customer service with a focus on public safety to ensure a safe orderly and regulated system for safe and responsible consumption of marijuana products. The Cannabis Control Division includes the Administrative Team Licensing Unit and the Inspection/Compliance Unit. The Administrative Team oversees the daily management of the division. This group of staff consists of the administrator deputy administrator management officer management analysts and division support staff.

What We Can Offer You

The State of Montanas comprehensive benefits package includes:

• Health dental and vision care; life insurance; and longterm disability. The State currently contributes $12648/year toward these benefits.
• Free health care for employees and eligible family member at Montana Health Centers.
• Employee Assistance Benefits including counseling legal assistance wellbeing coaching financial information which are free resources.
• Retirement plans The State currently contributes 9.17% vested after 5 years of continuous employment.
• Paid vacation starting at 15 days a year.
• Sick leave 12 days a year.
• 11 holidays including a floating holiday which can be used any time.
• Flexible hours.
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at In addition to employee benefits there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the Cannabis Control Division of Department of Revenue. Duties include developing and maintaining internal controls to safeguard division assets. This includes assuring compliance with regulations and professional standards. The position acts as a quality control analyst by reviewing division work creating processes and recommending business process improvements based upon internal audits/reviews. The incumbent is also the point of contact and is responsible for the communication and organization of all external audits for the division. The position will recommend training curriculum based on internal and external audit findings. The position does not supervisor other staff.

Key Responsibilities Include:

Performs internal audits for all work groups within the division. These work groups include but are not limited to licensing inspection education and analysts. Audits are performed via a random sample to assure compliance with statute administrative rule and internal processes. Internal audits consist of both interviewing staff and reviewing applications and documentation to verify facts.

Assure that all work units understand the divisions mission and objectives.

Performs a biennial rule review for the division to align with applicable initiatives (i.e. red tape).

Prepares and writes detailed reports on internal audit findings and submits reports to management.

Identifies internal compliance issues through audits and data; recommends corrective action plans to management.

Develops and monitors corrective action plans in response to internal audit findings.

Identifies consistent sources of errors and determines training gaps and necessary policy revision or system modifications to reduce errors and ensure compliance with regulations.

Serves as a point of contact for external auditors in preparation for an audit during an audit and addressing audit findings.

Determines the scope of an audit and allocates appropriate resources.

Makes recommendations to management for business process changes to ensure compliance.

Competencies

As a Department of Revenue employee the incumbent may encounter highly confidential financial and tax information and is required to maintain the highest level of confidentiality regarding all information acquired or used in performing this job.

Knowledge of:

• Program support processes procedures and methods
• Word processing
• Spreadsheet and database systems

Skills in:

• Research and analysis
• Quality assurance methods
• Accuracy and attention to detail
• Conflict resolution & customer service
• Microsoft programs and other data base applications
• Written verbal and interpersonal communication

Ability to:

• Demonstrate selfmotivation
• Follow instructions
• Provide timely customer service
• Handling multiple priorities under deadlines
• Working independently with little supervision
• Perform in depth research

Working Conditions

• Work hours may exceed 40 hours from time to time including weekends.
• Office environment.
• Lifting is infrequent less than 15 pounds.
• Some travel may be required must have a valid drivers license.

To be considered for any DOR position applicants must complete and submit their application online and upload any required documents. DOR is an equal opportunity employer. Women minorities and people with disabilities are encouraged to apply.

***This is an incomplete list of job duties. For a complete job description please contact Human Resources. (or)

(All computer systems and tax guidelines will be trained on the job.)

REMOTE/TELEWORK: This position may be eligible to work from an approved worksite within the state of Montana. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisors approval to participate in the DOR Telework Program.

Training Assignment:This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Special Requirements

Eligibility for employment will be subject to the following:

• Criminal Background Check. Circumstances involving convictions will be reviewed.
• Tax status must be current. Circumstances involving tax status issues will be reviewed.

HOW TO APPLY

To be considered for this position via the Apply Online button located on this posting.

Applicant Pool Statement:If another department vacancy occurs in this job title within six months the same applicant pool may be used for the selection.

Successful applicants are required to successfully pass DOR tax and background check(s).

EDUCATION / EXPERIENCE

The above competencies are typically acquired through a combination of education and experience equivalent to:

• Bachelors degree in business administration accounting public administration or related field.
• Three years of jobrelated work experience with audits compliance quality control data analysis or investigative experience.
• Other combinations of education and experience will be evaluated on an individual basis.