Team Lead, Data Operations
Team Lead, Data Operations
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Job Description
Overview
The Data Operations Team Lead is a pivotal role as a first line leader ensuring that data processing and hosting services delivery to Consilios clients are met in a timely and efficient fashion. Their responsibilities range from daytoday work order handling to employee performance management. Their expertise as an escalation point for Data Operations team is typically driven by their deep understanding of eDiscovery domain and Consilio Data Operations processes.
Responsibilities
Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects
Escalate and resolve technical issues with IT support teams
Interact with project managers on eDiscovery project schedules and delivery estimates
Prioritize tasks for assigned projects and ensure coverage from his/her team members
Guide seniors and consultants by providing them timely feedback as part of performance management
Manage a team of 69 associates
Report on project status and creating templates as required
Provide queue movement and issues status updates to Data Ops leadership and worldwide counterparts
Delegate to train and provide opportunities to juniors in the team mini projects and tasks
Mastery over various ESI discovery data processing and hosting platforms
Responsible for providing specific and substantiated inputs to managers during performance appraisal and career advancement of his/her team members
Support Project Management organization by responsiveness to Ediscovery requests and process adherence
Prepare high impact incident reports
Be cognizant of and act on measurement metrics like utilization quality productivity
Collaborate with IT and product management to test new application upgrades and major enhancements
Enhance training module to suit changing skills matrix for the team
Train the trainers in the team on standard protocols and product knowledge
Build new subteams on new processes hiring grooming process documentation quality control design etc
Participate in regular policy and procedure review meetings with Operations leadership
Conduct and participate in knowledge sharing sessions organized by Operations team
Qualifications
Fouryear college degree preferred preferably in a technical discipline (e.g. Computer Science Computer Information Systems etc.)
An MBA qualification would be preferred
69 years of related EDiscovery or strong database/scripting experience
Experience working under tight deadlines and unstructured situations
People/Team management experience
Ability to assess team members and provide timely feedback (positive/negative) on performance
Excellent verbal and written communication skills
Strong analytical and problemsolving skills
Strong working knowledge of basic PC functions and Windows environment (e.g. MS Office)
Knowledge of general database networking and filesystems concepts
Expert to Master level certifications on Ediscovery standard products
Ability to perform troubleshooting and learn customized proprietary software
Intermediate to advanced knowledge of several ESI data processing platforms (e.g. Nuix Venio Reveal ECapture Attenex Workbench LAW Autonomy Clearwell Stratify etc.)
Intermediate to advanced knowledge of several ESI data hosting platforms (e.g. Concordance Relativity Introspect Ominx Catalyst Attenex DocMapper etc.) and leading Text Editing tools like Ultraedit Notepad
Work timing:
Rotating Shifts: 6 AM 3 PM 2 PM 11 PM (timings may vary depending on business requirement)
Employment Type
Unclear
