Associate Director, Patient Services Neurology Strategy
Associate Director, Patient Services Neurology Strategy
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Job Description
Introduction to role
Are you ready to make a difference in the world of Neurology Patient Services As the Associate Director Patient Services Neurology Strategy based in either our Boston or New Haven office youll be at the forefront of driving strategic initiatives that enhance patient support. Reporting to the Senior Director of Neurology Patient Services & Strategy your mission is to implement and manage key initiatives that ensure a seamless and successful patient journey. Collaborate with crossfunctional partners including OneSource Support Specialists Brand and Field Teams IT and Market Access to understand patient needs and develop effective strategies. Are you prepared to lead the charge in providing bestinclass support
Accountabilities
- Providing comprehensive tactical support for Neurology product launches.
- Partnering with patient services colleagues and crossfunctional partners to ensure successful tactical pullthrough of patient support and engagement strategies.
- Collaborating to implement new initiatives with coordinated training materials and communication.
- Supporting the development and refinement of start forms work instructions and call guides.
- Incorporating approved messaging from OneSource and Brand Marketing teams into patient communications.
- Driving omnichannel tactical pull through to improve patient support and engagement.
- Managing patient support programs including operations partnership and strategic improvements.
- Analyzing business performance using data sources to update and refine strategies.
Essential Skills/Experience
- Bachelors Degree.
- 5 years of pharmaceutical/biotech experience with extensive industry knowledge.
- 2 years of experience in Patient Services.
- Patient centricity positive mindset and adaptability in a fluid environment
- Taskdriven work ethic and proven ability to manage multiple priorities with initiative independence and healthy collaboration
- Excellent communication customer management and negotiation skills.
- Experience leading without direct authority and influencing at multiple organizational levels.
- Strategic mindset and strong presentation skills
- Understanding of legal compliance in patient services including HIPAA OIG and CMS regulations.
- The duties of this role are generally conducted in an office environment. As is typical of an officebased role employees must be able with or without accommodation to: use a computer; engage in communications via phone video and electronic messaging; engage in problem solving and nonlinear thought analysis and dialogue; collaborate with others; maintain general availability during standard business hours.
Desirable Skills/Experience
- Experience with launch activities and readiness planning.
- Prior Patient Services experience in an operational or access role.
- Project management credentials with the proven ability to lead complex projects.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
When we put unexpected teams in the same room we unleash bold thinking with the power to inspire lifechanging medicines. Inperson working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At Alexion youll find a dynamic environment where innovation thrives. Our commitment to patients drives us to create lifechanging medicines. With a rapidly expanding portfolio youll enjoy the entrepreneurial spirit of a leading biotech combined with the resources of a global pharma. Here every day is an opportunity to grow your career while making a meaningful impact on patients lives. Join a team that values diversity inclusiveness and integrity as we work together to redefine healthcare.
Ready to embark on this exciting journey Apply now and be part of something extraordinary!
Date Posted
06May2025Closing Date
22May2025Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lack thereof sex sexual orientation age ancestry national origin ethnicity citizenship status marital status pregnancy (including childbirth breastfeeding or related medical conditions) parental status (including adoption or surrogacy) military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation please contact Alexion participates in EVerify.Required Experience:
Director
Employment Type
Full-Time
