IT Service Management Analyst
IT Service Management Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faithbased organizations serving more than 1300 higher education institutions 11500 K12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form longlasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.
The Service Management Analyst is responsible for Change management Major Incident Management Problem Management and Business Continuity Management. This position works with the IT and business teams across NBS.JOB RESPONSIBILITIES:
1. Monitors the active change queue.
2. Assists in tabletop exercises.
3. Translates technical detail into business relevant language.
4. Verifies change communication sent out at appropriate times and to appropriate stakeholders.
5. Works with both business and technical representatives to resolve change conflicts.
6. Ensures regular customerfocused communications (alerts statements briefings) are provided and appropriate (both during and postevent).
7. Provides change incident problem and business continuity reporting to be analyzed by senior staff.
8. Creates and maintains process documents and templates.
9. Reviews and maintains all team documentation.
10. Provides regular updates on all open problems.
Salary for this role is: $70000 DOE
EDUCATION:
1. Bachelors Degree in technology or related field or equivalent experience.
EXPERIENCE:
1. 1 year of experience in IT Support Customer Service or Analytics.
COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
1. Change management and problem solving skills.
2. Strong verbal and written communication skills.
3. Ability to quickly learn new technologies and business functions.
4. Business acumen in proposing feasible business solutions.
5. Highly motivated and selfdirected.
6. Ability to comfortably work collaboratively as part of a team.
7. Strong bias toward action delivery and experimentation.
**Participate in a rotating oncall schedule as the primary Major Incident Manager providing 24/7 support for a full week to lead critical incident response and stakeholder communication**
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
IC
Employment Type
Full-Time
