Front Desk Manager - JW Marriott Grosvenor House
Front Desk Manager - JW Marriott Grosvenor House
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Job Description
Front Desk Manager EXPLORE MARRIOTT
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.
Grosvenor HouseLocated on Park Lane in the heart of Mayfair our distinguished 5star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde grand 5star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep the hotel is a stones throw from Bond Street Knightsbridge Regent Street Buckingham Palace V&A Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.
We are currently recruiting fora Front Desk Managerwho strives to provide and fulfil guest expectations Supports and motivates a team to enhance the guest experience. Join our amazing and diverse team and grow your career with Marriott International the worlds largest and most celebrated hospitality brand.
JOB SUMMARY
Responsible for Front Desk daily operations and supervision of the Front Desk team. Position directs and works with associates to carry out guest arrival and departure procedures ensuring consistent delivery of the highest standards of service striving to ensure guest and associate satisfaction whilst maximizing the financial performance of the department.
CANDIDATE PROFILE
Experience:
- Previous experience working within a Front Office or similar environment preferred.
- Previous experience supervising a team preferred.
Skills and Knowledge:
- Strong communication skills (verbal listening writing)
- Comprehensive knowledge of front desk operational procedures
- Technical understanding of the switchboard operations and front office operation
- Working knowledge of reservation procedures and related systems
- Personable and people orientated demeanor ability to build relationships.
- Effective coaching negotiation and influencing skills
- Creative and innovative problem solving and decisionmaking skills
- Planning and organizational skills
- Adaptability and flexibility.
- Maintain a high level of Integrity.
- Strong business acumen and focus on results.
- Strong leadership skills.
- Ability to multitask and handle stress.
GENERAL REQUIREMENTS
- Uses appropriate Marriott interviewing tools to ensure hiring decisions are based on the candidates jobrelated skills and competency
- Gives timely and specific performance feedback to associates
- Takes time to assist associates and to provide specific detailed followup
- Supervises the daily operation of the Front Desk to achieve or exceed budget expectations.
- Addresses conflicts in a timely manner
- Takes action to motivate associates toward achieving goals and objectives
- Openly and accurately reports errors mistakes and unintended outcomes without rationalizing them
- Actively listens and responds to associates
- Shares relevant timely information to help others understand and support business objectives
- Speaks clearly and articulately with individuals and groups
- Delivers constructive feedback with sensitivity to others feelings
- Facilitates group discussions
- Prepares and delivers presentations tailored to the audience
- Writes emails letters etc. that are clear and effective with few if any spelling or grammatical errors
- Demonstrates commitment to the organisation and its vision mission and associates
- Establishes measurable and achievable expectations of results
- Holds self and other associates accountable for achieving results
- Regularly monitors customer satisfaction and takes personal responsibility to ensure it
- Proactively demonstrates hospitality in all customer interactions
- Follows through on customer inquiries requests and complaints
- Takes personal responsibility for correcting customer service problems
- Ability to use standard software applications and Opera hotel systems
- Strong communication skills (verbal listening writing)
- Strong organisation skills consensus building skills effective conflict management skills and affective change management skills
- Strong customer and associate relation skills good training/facilitator skills
REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE
As a worldclass leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. Youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.
Well support you in and out of the workplace by offering:
- Teamspirited coworkers
- Encouraging management
- Wellbeing programs
- Comprehensive Training and Development program
- Meals at work
- Uniform
- Awards and recognition celebrations and many more.
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
