Sr. Program Manager, Central Station Experience, DA Experience - Last Mile
Sr. Program Manager, Central Station Experience, DA Experience - Last Mile
Posted on :
09-05-2025
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1 Vacancy
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Job Description
Were seeking an experienced Program Manager to join our Central Station Experience team within the Global Delivery Associate Solutions Team supporting Amazons Last Mile Delivery organization. This role will lead strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network focusing on operational excellence and systematic improvements that drive measurable results.
Key job responsibilities
Lead crossfunctional programs to identify analyze and resolve stationlevel challenges impacting delivery associate satisfaction and performance
Develop and maintain comprehensive monitoring systems for operational metrics including staging efficiency package readiness and station congestion patterns
Partner with regional teams to analyze DSP DA feedback and operational data creating actionable insights that drive networkwide improvements
Design and implement standardized audit frameworks aligned with SOPs ensuring consistent execution across multiple geographies
Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans
Build and maintain relationships with key stakeholders across safety operations and DSP management teams
Scale successful initiatives across regions and develop best practice sharing mechanisms
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience in program or project management
Experience leading process improvements
International program management experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Lead crossfunctional programs to identify analyze and resolve stationlevel challenges impacting delivery associate satisfaction and performance
Develop and maintain comprehensive monitoring systems for operational metrics including staging efficiency package readiness and station congestion patterns
Partner with regional teams to analyze DSP DA feedback and operational data creating actionable insights that drive networkwide improvements
Design and implement standardized audit frameworks aligned with SOPs ensuring consistent execution across multiple geographies
Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans
Build and maintain relationships with key stakeholders across safety operations and DSP management teams
Scale successful initiatives across regions and develop best practice sharing mechanisms
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience in program or project management
Experience leading process improvements
International program management experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
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