Associate Director of Dining Services (Franklin Zone)
Associate Director of Dining Services (Franklin Zone)
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Job Description
About UMass Amherst
UMass Amherst the Commonwealths flagship campus is a nationally ranked public research university offering a full range of undergraduate graduate and professional degrees. The University sits on nearly 1450acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition the University is part of the Five Colleges (including Amherst College Hampshire College Mount Holyoke College and Smith College) which adds to the intellectual energy of the region.
Job Summary
Under the direction of the Director of Residential Dining Operations the Associate Director of Dining Operations is responsible for the management of multiple dining locations and will perform in accordance with university policy administrative duties as outlined; and is responsible for multiunit supervision of all zone dining operations including responsibility and oversight of a management team supervisors and chefs. The Associate Director of Dining Operations has financial oversight and responsibility for their area revenue and expenses.
Essential Functions
- Provides leadership to and supervises staff; engages in the operational planning development and delivery of services provided by units within the Dining Zone including Dining Commons Retail Cafes Central Production and Concession Operations; responsible for all personnel actions and for interviewing hiring training and evaluating all direct and indirectly supervised personnel; establishes and maintains performance goals for Dining Zone Services that are consistent with the mission and objectives of UMass Amherst.
- Supervises all food preparation and service to include delivery storage rotation and proper use of all food stuffs equipment and ware washing chemicals according to University policies. Additionally oversees the logistics and coordination of product menu and inventory for the respective zone.
- Creates staffs schedules and manages Special Functions that fall within the guidelines of Dining Commons Services.
- Responsible for monitoring with strict adherence to all established food and labor budgets assigned to the dining commons and retail cafes within the respective zone.
- Accountable for preparation of daily meal count report daily food temperature charts and prepares and maintains inventory records of all small wares.
- Provides high quality service of nutritionally balanced meals in an environmentally safe and healthy atmosphere reviews and makes major menu adjustments as needed.
- Oversees training program instituted by administration for all classified employees with regard to customer service and employee performance requirements. Assists in the development of new programs and maintains all training material files.
- Maintains nonexempt employee personnel time records requests for leave sick records and overtime report forms.
- Develops and oversees labor budget for students. Oversees student personnel performance maintains student time records and personnel files.
Other Functions
- Participates in sensitive employeerelated matters such as conducting disciplinary hearings; acts as a grievance hearing officer and/or participates in labor relations discussions with decisionmaking authority for Dining Services.
- Participates in programs of quality assurance peer review and continuing education.
- Contributes to the creation of a respectful inclusive environment that is supportive of diversity.
- Contributes toward creating a positive and respectful workplace defined by personal and professional competence integrity and collaboration.
- Uses access to sensitive and/or not yet public universityrelated information only in the performance or the responsibilities of the position and exercises care to prevent unnecessary disclosure to others.
- Other duties as required.
Minimum Qualifications (Knowledge Skills Abilities Education Experience Certifications Licensure)
- Bachelors degree with three to five years of relevant experience.
- ServSafe certification required (must be obtained within 6 months of hire).
- Valid drivers license.
- Ability to navigate a high pressure demanding work environment.
- Demonstrated knowledge of supervisory practices and procedures.
- Ability to work nights weekends holidays and be on call for emergencies.
Preferred Qualifications (Knowledge Skills Abilities Education Experience Certifications Licensure)
- Bachelors degree in hospitality management business or culinary arts.
- Experience on a large educational campus.
- Experience working in a unionized environment.
- Experience in the public sector.
Supervision Exercised
- Number of nonstudent employees directly supervised: 130
- Number of nonstudent employees indirectly supervised: 150
- Average number of student employees supervised at any given time: 160
Additional Details
This position is designated as essential personnel.
Work Schedule
Must be willing to work an irregular work schedule including weekends and holidays.
Salary
PSU Level 30
Special Instructions to Applicants
Along with the application please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
UMass Amherst is committed to a policy of equal opportunity without regard to race color religion gender gender identity or expression age sexual orientation national origin ancestry disability military status or genetic information in employment admission to and participation in academic programs activities and services and the selection of vendors who provide services or products to the University. To fulfill that policy UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities women persons with disabilities and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes rules and regulations concerning equal opportunity and affirmative action.
Required Experience:
Director
Employment Type
Full-Time
