Service Consultant / Advisor
Service Consultant / Advisor
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$ 15 - 20
1 Vacancy
Job Description
The role of a Service Consultant/Advisor is to discuss with potential customers what their cleaning service needs are and how the services that our company provides can address those needs. This is not a hardsale or high pressure based sales position. Potential customers contact us because they NEED and WANT our services so there is no coldcalling. Customers contact us because we have a reputation of being the best and experts in what we do.
- This is a relationship based position so the ideal candidate for this position will have an outgoing energetic kind demeanor who is a good listener and can lead a conversation and keep the conversation moving. Again this position is all about relationship listening understanding acknowledging and relating. Our goal is to learn about the customers needs and have the knowledge and ability to verbalize our expertise and how the services that we provide can address those needs. Not every customer is ours and its our job to figure out which ones are and are not.
- Since this is a relationshipbased business you must have a passion for people serving people and thoroughly enjoy being helpful to people.
- You must be comfortable spending a large amount of your day on the telephone talking with potential customers learning about their needs and taking meticulous notes. Youll not only learn about their needs but also their family their home etc. This is a very personal service and requires the right person who can put potential customers at ease. Formal and stuffy is not what were about. Were the locally and owned experts who work to develop a relationship of trust and respect.
- Youll need to have an excellent telephone voice one that can display enthusiasm energy understanding and kindness. You have to be the type that smiles and it can be heard. Again building relationships is in everything that we do and you have to be that type of person.
- The culture of our company displays honesty and integrity and service to others. Were specifically looking for people who understand the qualities that make up that culture.
- You have to be comfortable with computers and be familiar with email navigating software etc. We use lots of technology with our customers and youll need to be comfortable with using technology and using these tools for notetaking and documenting all while talking with a potential customer over the telephone.
- Youll need to be quick on your feet and be comfortable with adlibbing. We have basic telephone scripts but because this position is more relational youll need to be able to think and process quickly in some cases. It takes time and training to learn all the ins and outs of what we do but its helpful if youre quick on your feet and comfortable with it.
- Youll need to be able to speak and write in a professional manner. Having a sharp vocabulary writing skills grammar etc. is pertinent in being a professional representative of our company.
- You must be comfortable in a high paced environment. Theres always something to do! When not answering incoming consultation calls youll be completing inbound paperwork sending out paperwork or followingup with previous consultations. Its busy but the rewards are great because you get the satisfaction of helping people who are timestarved and NEED and WANT our service.
This position pays both an hourly wage plus bonuses based upon individual closing rate and other bonuses for overall company growth. With a $15.00 per hour base rate and the right personal qualities you should and we expect you to earn around $18.00 per hour (plus).
We invite those that meet the above qualifications and attributes to apply. When reviewing candidates we care more about your character enthusiasm and personality than we do about your past work experience. We absolutely filter out those that have a work history that shows gaps or a history of moving from job to job.
Thank You for visiting our careers page. The Clean Freak Companies is a locally owned and operated Merry Maids franchisee that has been serving residents of Hall & Forsyth Counties in Georgia for over 25 years and the Myrtle Beach Grand Strand for over 20 years. As a family owned and operated business we take seriously our reputation as both service providers and employers.
We believe in a strong work ethic creating a family environment and treating people with dignity and respect. We dont do drama and dont expect our Team Members to do it either! We maintain a positive and encouraging work environment and expect the same. As a member of our Team you would belong to an awardwinning company and be a part of our closeknit team a Team that works together to provide the best cleaning solutions and customer service to our customers.
What we do and dont do:
- We dont do drama and do not tolerate gossip. We expect kindness and Teamwork.
- We pay aboveaverage wages with raises and reviews every 6 mos plus weekly tips
- We treat our Team Members with dignity respect and care ... and expect the same.
- We hire permanent yearround positions both fulltime and parttime depending on your scheduling needs.
- We pay mileage allowance to and from job sites
- We DO NOT hire job jumpers or those with attendance issues. Youre applying for a fulltime job and we expect you to be here.
- We offer a generous Paid Time Off program 100% companypaid minimedical program with a $0.00 deductible or copay and a generous retirement savings program
- We offer weekly direct deposit paychecks ON TIME and ACCURATE
- We work Monday Friday. We are closed most WEEKENDS and HOLIDAYS.
- We dont work nights! Daytime hours only.
- We offer paid training excellent work/life balance and real opportunities for may start off as a team member but you are then able to tailor a career path that matches your interests and goalsincluding becoming a team captain trainer quality assurance supervisor or manager.
- We take pleasure in improving our clients lives by allowing them to spend more time with family or doing activities they enjoy. As trusted inhome professionals we form strong relationships with our clients and are often considered part of their extended families.
Ready to accomplish things you never thought possible
Apply today!
This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee and not to The ServiceMaster Company LLC.
Required Experience:
Contract
Employment Type
Full-Time
