Senior Sales Engineer - Customer Success
Senior Sales Engineer - Customer Success
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Job Description
At Arctic Wolf were not just navigating the cybersecurity landscape were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Senior Sales Engineer Customer Success to be part of making that happen.
The Customer Success Senior Sales Engineer is responsible for working alongside Customer Success Managers and Security Services to help support evangelize design propose and review currently deployed and additional Arctic Wolf Solutions to help demonstrate the business value for customers.
Responsibilities:
- Provide technical expertise in the form of presentations demos and dialog that educates and drives the Arctic Wolf value proposition for crosssell and upsell to existing customers.
- Be an active participant in discovery conversations with existing customers to understand their needs and validate alignment with currently deployed and additional Arctic Wolf solutions.
- Thoroughly understand and document customer environments including security tooling network design authentication and cloud services.
- Effectively demonstrate key differentiators by understanding the competitive landscape.
- Help foster a culture of knowledge sharing by taking lead and being a highly active participant in communication channels such as Slack team meetings and broader enablement efforts.
- Volunteer for and execute upon company or teamwide initiatives such as process improvement training content creation etc
- Mentor new hires in a variety of domains including technical knowledge transfer demo and presentation best practices and sales processes.
Required Skills and Experience:
- Minimum of 3 years in a customerfacing role preferably in a sales engineering capacity or consulting role focused on security solutions
- Minimum of 5 years supporting delivering or designing enterprise IT systems security focused systems desired
- In depth knowledge of infrastructure components including; Networking Identity Management Cloud Services Virtualization and OS Windows/Linux/Mac.
- Technical understanding of security tools and strategies. E.g. security frameworks security operations incident response SIEM XDR EDR/EPP IPS/IDS/NDR etc.
- Ability to articulate and demonstrate the business application and value of the Arctic Wolf technology to all audiences ranging from technical to executivelevel decision makers
- Excellent written verbal presentation time management and attention to detail
- Understanding of the entire sales process from qualification to closure through the channel partner experience with the ability to manage via SFDC and other tools
- Business Application Experience (e.g. Salesforce M365/Office)
- Ability to publicly speak on behalf of Arctic Wolf in larger forums like tradeshows webinars channel enablement sessions.
- Experience in modern application deployment technologies including container and cloud based models.
Preferred Skills and Experience:
- CISSP GCIH CISA CISM or other security focused certification(s)
- 3 years supporting delivering or designing enterprise IT systems with a security focus
- Demonstrated overachievement consistently in previous sales engineering role(s)
About Arctic Wolf:
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA () Best Places to Work USA () Great Place to Work Canada () Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages including:
- Equity for all employees
- Flexible time off and paid volunteer days
- RRSP and 401k match
- Training and career development programs
- Comprehensive private benefits plan including medical mental health dental disability life and AD&D and valueadded services
- Robust Employee Assistance Program (EAP) with mental health services
- Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing .
Security Requirements:
- Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Background checks are required for this position.
- This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Required Experience:
Senior IC
Employment Type
Full-Time
