Patient Liaison
Patient Liaison
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Job Description
Summary:
Who we are Community Medicine:
Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care We did. The ASPCAs Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics serving the most underserved communities in New York Miami and Los Angeles. We help pet owners overcome barriers to care bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect assisting pet owners in making informed decisions about their pets health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA you join a team of over 1000 dedicated colleagues with deep knowledge skills and passion for the animals we serve.
What youll do:
The Patient Liaison (PL) is a vital member of our team who works directly with clients and the medical teams to ensure seamless delivery of services and a judgement free highquality experience for all. The PL schedules medical appointments welcomes clients to the clinic answers questions about our program assists with data entry and collects payments for services. The PL is the trusted source of information and support for families seeking assistance for their pets.
What youll get:
Work/life balance:
paid vacation time to relax
paid sick time to heal
ten paid holidays to observe
plus paid personal time to celebrate what and when you like
Terrific benefits package: medical dental and vision insurance pretax dependent care and health flexible spending accounts (FSAs) 401(k) plan with generous employer contributions beginning after one year of service employerpaid life and longterm disability insurance and more (note that benefits are reviewed and subject to change annually)
Room to grow: the ASPCA has robust professional development programs to help you grow as a professional
Support: we are one of the largest and most impactful animal welfare organizations in the world so you will always have a strong team to lean on and cheer you on
Work Schedule:
This is typically a Monday Friday 8 hour schedule with flexibility to work occasionally beyond the scheduled work day.
Compensation and Benefits:
Starting pay for the successful applicant will depend on a variety of factors including but not limited to education training experience location business needs internal equity market demands or budgeted amount for the role. The target hiring range is for new hire offers only and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $23.00 $24.44
For more information on our benefits offerings visit our website.
Responsibilities:
Responsibilities include but are not limited to:
Customer Service (70%)
- Work as part of a team to create a consistently excellent welcoming client experience
- Greet clients answer questions schedule appointments and assist with patient intake
- Maintain a clean stocked and organized lobby
- Manage client checkin to ensure smooth/efficient morning intake process
- Accurately and efficiently enter client and patient information into database
- Provide and/or coordinate interpretation and translation as needed and support clients ability to fully understand all medical procedures options and decisions
- Provide clients with referrals to external agencies/partners
- Accept payments for services and ensure cash register is balanced daily as needed
- Complete followup and reminder calls/text messages and coordinate other services as needed (transportation etc.) to remove obstacles to care and improve appointment compliance
- Schedule followup and additional services as needed
- Participate in grassroots community outreach to connect services with clients who need them including participating in ASPCA and CM events and tabling at other community events
Medical Support (30%)
- Prepare exam room(s) for use and escort and welcome clients into exam rooms
- Assist with outpatient exams by taking patient medical history
- Act as a scribe as appropriate to increase efficiency of the medical team
- Assist in coordinating and dispensing flea/heartworm prevention medication refills for patients
- Discharge spay/neuter patients discuss postoperative instructions and supply appropriate paperwork
- Clean sonicate pack and sterilize surgical instruments and clean/disinfect endotracheal tubes
- Clean and disinfect animal areas (exam tables scales kennels) throughout the clinic day following CM standard operating procedures and utilizing appropriate and personal protective equipment
- Restock medical supplies as needed
- Assist medical team with translation service coordination as needed
- Perform other duties as assigned
Exemplify the ASPCAs Core Values:
- HasCommitmentand dedication to improving the lives of animals
- DemonstratesOwnershipand feels responsible for outcomes
- Believes inTeam that we are stronger together
- Seeks toElevateothers and reimagine what is possible
- Focuses onImpact specifically making change for animals
Qualifications:
- Ability to build close working relationships with others both internal and external partners at all levels
- Outstanding customer service skills
- Ability to stay calm under pressure and deescalate conflict in a positive and professional manner
- Ability to work independently and as part of team
- Ability to work standing for 8 or more hours
- Ability to lift and carry 40plus pounds regularly with assistance
- Agile and flexible work style to support a fastpaced work environment with shifting short term and longterm priorities
- Experience using a computer and navigating software applications
- Highdegree of integrity and accountability as well as a desire to carry out the ASPCAs mission
- Highly organized with attention to detail
- Must display a track record of timely and accurate data entry
Education and Work Experience:
- High School Diploma or GED equivalent required
- Experience in a social service setting working with diverse populations preferred
- Experience in community services customer service community organizing advocacy or related field preferred
Language:
- English required
- Bilingual (Spanish Haitian Creole) strongly preferred
Stay Connected Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests please join ourTalent Communityto stay connected to future opportunities with the ASPCA
Qualifications:
See above for qualifications details.Language:
English (Required) SpanishEducation and Work Experience:
High School Diploma (Required)Experience in Community Services Customer Service Community Organizing Advocacy or Related FieldOur EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex national origin ancestry gender gender identity or expression age marital or domestic partner status citizenship status sexual orientation disability genetic information military or veteran status or any other characteristic protected by applicable federal state or local laws regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCAs standard application process which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCAs People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race color creed religion sex national origin ancestry gender gender identity or expression age marital or domestic partner status citizenship status sexual orientation disability genetic information military or veteran status or any other characteristic protected by applicable federal state or local laws regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Employment Type
Full-Time
