Client Services Benefit Specialist "Champion" (Work Remotely Anywhere in the U.S.)
Client Services Benefit Specialist "Champion" (Work Remotely Anywhere in the U.S.)
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Job Description
Since 1998 Businessolver has delivered marketchanging benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment minimize risk exposure and engage employees with easytouse solutions and communication tools to assist them in making wise and costefficient benefits selections. Founded by HR professionals Businessolvers unwavering serviceoriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
About the Role
The successful Client Services Benefit Specialist Champion will need to be a passionate individual with a strong drive to deliver delight to our clients. In this role youll make sure that every interaction with Businessolver is a model of service with warmth charm and efficiency. We want clients to fall in love with our system and Businessolver in general. Thats where you come in.
Responsibilities
- Ensurepositiveclientexperiencesthroughhighqualityserviceandcommunication
- Respondtoinquiriesfromclientsandinternalpartnerswithinexpectedtimeframesprovidingregularupdatestotheclientthroughresolution
- Completeriskmitigationreportingincludingauditsteamactivityandcasemanagerreporting
- Manageclientdeliverablestrackprogressandcompleteassignedworkthroughcompanyplanningtools
- Maintainaccountabilityforinboundandoutboundfiles
- MaintaincarrierandclientSFTPsetupandcompletionofupdatesasneeded
- Dailyreviewofincomingdatafilesandcarrierdiscrepancyreporting
- Executionofclientspecificprocessandprocedure
- FunctionastheprimarypointofcommunicationforourCarrierpartners
- WorkingwithCarriersonongoingfileupdatesandrequests
- CommunicateupdatestoClientServicesandtechnicalpartnersasrequired
- Identify root cause of any systemic issues
Qualifications
- BachelorsDegreeorequivalentexperience
Required Skills
- Minimumof2yearsexperiencefocusedonemployeebenefitsand/orbenefitsadministration
- StrongExcelskills(VLOOKUPconverttoCSVconcatenation&pivottables)
- Techsavvymusthaveacomfortlevelwithlearningutilizing&communicatingtechnology
- IdealcandidateswillpossessabackgroundutilizingbenefitadministrationsystemsorotherHumanCapitalManagementplatforms(HCM)
- Experiencewithcarrierfiles(orEDIingeneral)isalsoideal
- DemonstratedabilitytopartnerwithotherBusinessolverfunctionalareastodeliveraseamlessexperienceforthecustomer
- Highcomfortlevelinteractingwithexternalclientsandresolvingconflicts
- Naturalabilitytobuildandmaintainrelationshipsaswellasbeinganaturalcollaboratorandteamplayer
- KeenattentiontodetailyoumustpaycrazyattentionandhavearelentlessfocusonQUALITY!!!
- Ability to maintain grace under pressure especially during the busy season
Payrangeandcompensationpackage
This is an hourly role and the pay range for this position is $16.50 to $25.85 per hour* (pay to be determined by the applicants education experience knowledge skills abilities balanced against internal equity and competitive market based geographic ranges). *Up to roughly $53000 per year based on 2080 hours worked in a calendar year.
This role is eligible to participate in the annual bonus incentive plan.
#LIDNI
Other Compensation: If this position is fulltime or parttime benefit eligible you will receive a comprehensive benefits package which can be viewed here: Businessolver Way
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy procedures and controls.
(Applicable to all roles at an AVP DIR VP Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and more. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
#LIRemote
Required Experience:
Unclear Seniority
Employment Type
Full-Time
