Customer Service and Security Event Staff Supervisor SMU
Customer Service and Security Event Staff Supervisor SMU
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Job Description
Rhino Sports & Entertainment Services a division of REVELxp is a premier event staffing company specializing in delivering exceptional guest experiences at collegiate and professional sporting events across the country. At Rhino Sports we believe that every guest matters and our team plays a crucial role in creating a safe enjoyable and memorable atmosphere at every event.
These positions are Seasonal Parttime and eventbased.
Position Overview
The Customer Service & Security Event Staff Supervisor at Southern Methodist University (SMU) is responsible for overseeing game day operations and managing event staff across various roles including ushers ticket takers and security personnel. This position plays a critical leadership role in ensuring both customer service and safety standards are upheld during all SMU Athletics events.
Supervisors will serve as the main point of contact for frontline staff assist with preevent briefings monitor staff performance address issues in real time and ensure compliance with event protocols. Events include home games for Football Mens and Womens Basketball Mens and Womens Soccer and Womens Volleyball. Opportunities to supervise external events in the Dallas area may also be available.
This is a seasonal parttime position with the majority of shifts scheduled between August and March.
- Must be 18 years or older.
- Previous experience in event staffing customer service or security supervision required.
- Large event experience strongly preferred.
- Strong leadership communication and conflict resolution skills.
- Ability to lead a team and maintain a professional calm presence in highpressure situations.
- Comfortable providing onthespot coaching and support to staff.
- Ability to stand or walk for extended periods.
- Availability to work nights weekends and holidays during the event season (AugustMarch).
- Must be reliable punctual and adaptable to a fastpaced environment
Rhino Sports and REVELxp are equalopportunity employers that value diversity. All employment is decided based on qualifications merit and business needs.
All candidates must be authorized to work in the United States and successfully pass a criminal background check.
Hourly Rate Starting at $18.00/hr while working as a supervisor and $14/hr for training. If no supervisor role is available and you want to work the Customer Service pay is $14/hr however working a Security role the pay rate is $16/hr.
TOPS# B
Required Experience:
Manager
Employment Type
Part-Time
