Change & Learning Lead Service

About the job

Are you passionate about driving adoption enabling teams and ensuring business value realization We are looking for an Change & Learning Lead to help maximize the impact of our global solutions and processes. In this role you will ensure process adherence foster a strong user community and provide valuable insights to help our organization to improve their adoption journey.

We are seeking an Change & Learning Lead to drive the adoption and understanding of our existing Service execution solution currently available for our Field service organisation that will grow to include our Service Centres as well as supporting other capabilities within the Service domain. In this role you will collaborate with the Project Manager and product management to make sure change implemented stick. Your responsibilities will include monitoring and driving adoption by measuring adoption progress and support to define actions based on progress. Developing and delivering training programs creating educational materials and conducting training sessions webinars and internal communications to ensure local teams are fully equipped to embrace the current Service Execution functionalities and ready for upcoming enhancements.

This position is crucial for driving user adoption and ensuring the service execution process and solution is integrated effectively into daily operations.

Key Responsibilities

• Design and develop learning paths and training material
• Conduct indepth training sessions on ways of working and solution usage.
• Monitor and drive adoption of global processes and solutions across the organization.
• Track and analyze adoption KPIs providing insights and recommendations.
• Facilitate and manage the user community ensuring active engagement and knowledgesharing.
• Ensure continuous improvement by identifying adoption challenges and proposing solutions

Who You Are

We are looking for someone who is:

• Passionate about change management You understand what it takes to ensure successful adoption.
• A strong communicator
• Datadriven You use insights to drive decisions and support teams effectively.
• Proactive & structured You take initiative follow up on key activities and drive continuous improvement.
• Experienced in training & facilitation You have a track record of running impactful training sessions.

Qualifications & Experience

• Proven experience in leading change initiatives related to digital transformation.
• Experience in defining and tracking key adoption metrics.
• Ability to engage and influence diverse stakeholders.
• Experience in designing and developing training programs workshops and communication plans to drive adoption.
• Handson experience with oneService is a plus.

Whats in it for you

If youre looking for a company where you can grow and make an impact this is the place for you. We offer a challenging position in an open friendly and innovative environment where we help each other to develop and create value. Youll work alongside a talented team of professionals collaborating to address complex challenges and drive innovation. Your work will have a true impact for a sustainable future and Alfa Lavals future success.

For more information please contact:

Manal Mohamed Talent Acquisition Partner at

For Unions information please contact:

Monica Anderberg Unionen at

Johan Ranhg Akademikerna at

Stefan Sandell Ledarna at

Our commitment to integrity

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

Please send your application and resume no later than 4th of June 2025. The ad will be closed earlier if the right candidate appears.

We are conducting a continuous review of received applications. We do not accept applications via email due to General Data Protection Regulation (GDPR).

As part of our commitment to maintaining a safe and secure workplace we conduct background checks on final candidates for this role.

We look forward to hearing from you soon!

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