Legal, Quality Associate
Legal, Quality Associate
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Job Description
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
As Stripes user base and global footprint grows dramatically we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripes portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users whether they are an Independent Business Startup SMB or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.
What youll do
In this role you will be a Quality Auditor for the Legal team and you will mainly be responsible for auditing a specific set of cases reporting the details to the respective stakeholder and generating process improvement insights. To be a fit you will have a coaching mindset proven ability to communicate at different levels possess a deep expertise in the respective program have a good understanding of sampling techniques and Deepdive skills.
Responsibilities
- Develop research plan and conduct quality audits/reviews in accordance with applicable policies and procedures
- Be responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed clearly articulating any issues noted and remedial actions to be taken
- Support functional coaching for new & existing credit risk operations associates wherever applicable
- Maintain clear and organized documentation in relation to how Quality Assurance is structured including sampling logic and coverage of the QA oversight
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- Minimum 15 years of experience in user support (legal) programs.
- Ability to manage multiple projects simultaneously with minimal supervision
- Excellent analytical and communication skills
- Familiarity working in a fastmoving fintech environment
Preferred qualifications
- Preferably should have quality certification in lean sigma six sigma etc.
- Preferably proficient in SQL adept at data visualization and storytelling with data
Required Experience:
IC
Employment Type
Full Time
