Tier 1, IT Field Support Technician- (Client Site: Cheswick, PA)
Tier 1, IT Field Support Technician- (Client Site: Cheswick, PA)
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Salary Not Disclosed
1 Vacancy
Job Description
Join the largest independent fullline authorized provider of the industrys top three manufacturers for copier printer and multifunction product (MFP) technology as a Field Support Technician. This role is located 100% at the client site in Cheswick PA.
This position will provide the firstline remote or onsite technical support of hardware software and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices depending on the clients service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems investigate causes recommend solutions to correct common failures and develop checklists for typical problems.
Candidates should live within 30 minutes of Cheswick PA.
Client location to be disclosed upon acceptance of an offer to remove any bias. After 18 months at client location employees are able to decide if theyd like to remain go into the corporate office or become assigned to a new client.
Responsibilities:
- Set up new user accounts and profiles handle any password issues and support the training and rollout of new applications.
- Answers basic questions about installation operation configuration customization and usage of network connected devices.
- Communicate with team members and or customers establishing a good working relationship with other professionals and escalate complex problems when required.
- Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
- Working on assigned projects on an as needed basis.
- An associate degree or equivalent from a technical school or related work experience is required.
- Minimum of 13 years working in a professional helpdesk environment.
- A strong understanding of TCP/IP DNS SMTP and other network protocols is preferred.
- A basic understanding of networks PC computer support troubleshooting hardware and software issues or classroom experience.
- Applicants with CDIA certification is a plus.
- Proficiency with business collaboration tools such as MS Office applications Outlook and client specific programs.
- Aptitude for quick learning of technical and procedural topics selfmotivating/selflearning work approach and the ability to work and set goals with little supervision while maintaining a strong work ethic.
- Requires the ability to perform multiple duties be highly organized work overtime when necessary and be an excellent team player.
- Must have a clean driving record to include a valid drivers license and proof of insurability.
- Candidates should be within 30 minutes of Cheswick PA.
OUR CORE VALUESOwn It * Always Deliver * Continually Improving * Innovative * Optimistic
These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports whats next as we expand and grow the company and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences as well as seamless office solutions now and into the future. From the beginning Fords primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn our customers would come to value Ford Office Technologies as their company of choice.
Ford Office Technologies is proud to be a Pittsburghs Top Places to Work Company since 2019!
Ford Office Technologies is an Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full-Time
