Service Advisor
Service Advisor
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$ 80000 - 120000
1 Vacancy
Job Description
Responsibilities:
- Communicate with customers about their vehicle service needs
- Provide recommendations based on vehicle issues and manufacturer guidelines
- Schedule appointments and followup with customers
- Ensure customer satisfaction and resolve any servicerelated issues
Requirements:
- Previous experience in automotive service advisory
- Strong communication and customer service skills
- Knowledge of vehicle maintenance and repairs
- Ability to work in a fastpaced environment
Benefits:
- Competitive compensation package: $80000.00 $120000.00 per year
- Health insurance and retirement benefits
- Career development opportunities
- Positive work environment
About the Company:
Rowe Ford Sales is a leading automotive dealership located in Westbrook ME. We have been serving our community for over 30 years providing topquality vehicles and service to our customers. Our team is dedicated to excellence and professionalism and we are committed to creating a positive and rewarding work environment for all employees.
The responsibilities of a Service Advisor include greeting customers listening to their needs and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at Rowe Ford you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
- Health Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities & we prioritize promoting from within
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor assistant lane manager or service consultant
Very energetic personality
A desire for a longterm career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fastpaced environment
Basic computer skills
Positive friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
