Case Analyst I - Bilingual (Remote)
Case Analyst I - Bilingual (Remote)
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Job Description
Title:Case Analyst IBilingual
Department:Production
Reports To:Case Manager
Job Type:Full Time
Compensation: $54K $60K USD
Location:Remote USA
Who We Are:
World Education Services (WES) is a nonprofit social enterprise that supports the educational economic and social inclusion of immigrants refugees and international students. For 50 years WES has set the standard for international academic credential evaluation supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy designing programs and providing philanthropic funding we partner with a diverse set of organizations leaders and networks to uplift individuals and drive systems change. Together with its partners WES enables people to learn work and thrive in new places. For more information about WES please visit our website at .
About the Opportunity:
WES is currently seeking a Case Analyst IBilingual who will be responsible for thoroughly examining case files analyzing data from various sources such as documentation and databases and ensuring the accuracy of case information. The primary objective of this role is to obtain and demonstrate base knowledge of WES methodology to process standard files in order to make wellinformed decisions based on the gathered data. As a valuable member the Case Analyst will play a crucial role in executing daily operational tasks including reviewing records assessing credentials and verifying actions. This ensures effective coordination among departments and stakeholders as well as maintaining organized and efficient workflow.
What Youll Do:
- Processing files from a variety of educational regions.
- Determining if each document meets WES documentation requirements.
- Processing applications within specified timeframes checking for accuracy and consistency of assessment outcomes.
- Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.
- Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases.
- Becoming familiar with the endtoend credential evaluation process and aware of the related dependencies.
- Maintaining the security and privacy of applicant information.
- Other duties as assigned.
Your Experience:
The ideal candidate will have:
- Ability to learn and apply new knowledge about international education systems and WES evaluation methodology and standard operating procedures.
- Strong German language skills (ability to read documents in German).
- Ability to learn to use known practiced protocol for evaluating educational credentials.
- Ability to learn to identify files outside of scope of knowledge.
- Ownership and initiative to deliver results and a strong sense of responsibility.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to convey ideas thoughts knowledge and data so that a message is received and
- Ability to function well in a highpaced highvolume and at times stressful environment.
- Strong commitment to WES mission and values.
Requirements:
- Bachelors degree in relevant discipline or equivalent experience.
- 1 years of experience in credential processing and monitoring preferred.
- Proficient use of IT systems including Microsoft Office applications (Excel Word Outlook) and ability to learn new systems quickly.
- Experience with credential evaluations desirable.
- Fluency in German (note: speaking in German is not required however candidate must be able to read and understand documents in German).
- Knowledge of international education and/or foreign systems of education desirable.
- Strong remote work and digital communication skills required.
What We Offer:
Joining our team at WES means embarking on a purposedriven career with a global impact where you contribute daily to making a tangible difference in the lives of people worldwide. Youll thrive in an employeecentric environment with access to learning opportunities pathways for personal and professional development and recognition of your achievements. Our inclusive missiondriven culture values employees and focuses on investing in our people through our culture people framework and programming while offering the flexibility of remote work options.
- WorkLife Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling paired with generous timeoff policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your wellbeing.
- Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation comprehensive benefits and tangible rewards to celebrate your contributions.
- Professional Growth and Development: We are committed to nurturing growth within our team recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
- Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation embraces new approaches and leverages transformation to implement and drive impactful change.
- Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve and we take pride in it. We are committed to fostering a workplace where everyone feels valued respected and included. Experience the power of connection by participating in a range of activities including employeeled resource groups town halls collaborative team events meaningful volunteer opportunities and initiatives that promote equity celebrate diversity and cultivate a strong sense of belonging within our organization.
Values:
- Opportunity We open doors so people can build better futures.
- Inclusion We become stronger more creative and more resilient when we embrace diversity.
- Equity We uphold fairness and justice in our work and actions.
- Enterprising We are resourceful inventive and driven.
- Expertise We challenge ourselves to be the best at what we do.
Inclusive Recruitment Process:
We welcome all applicants irrespective of their experience perfectly fitting the job description as we value diverse and innovative viewpoints. At our organization individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued respected and supported and welcome members of all backgrounds and perspectives to apply.
Our Commitment:
At World Education Services were committed to fostering an inclusive workplace that reflects the rich tapestry of our communities both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals regardless of race color religion sex national origin age disability sexual orientation gender identity or expression veteran status or genetics. This commitment extends to every aspect of employment from recruitment and hiring to promotions training and benefits. We comply with all applicable federal state and local antidiscrimination laws. For us diversity goes beyond compliance its about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you encounter challenges accessing or using our career site due to a disability you may request reasonable accommodation by contacting us via email at. Our Talent Acquisition team is dedicated to supporting qualified candidates by providing solutions that can meet their needs.
Please be advised that this email address is intended to receive and respond to inquiries concerning the accessibility of the online application system and requests for assistance and accommodation during any part of the recruitment process. Rsums or applications sent to this email address will not be reviewed.
For more information about WES please visit our website at.
Required Experience:
IC
Employment Type
Full-Time
