Intern - Desktop Support Technician
Intern - Desktop Support Technician
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Job Description
Company
Federal Reserve Bank of BostonAs an employee of the Boston Fed you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities the region and the nation by conducting economic research participating in monetary policymaking supervising certain financial institutions providing financial services and payments playing a leadership role in the payments industry and supporting economic wellbeing in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut Maine Massachusetts New Hampshire Rhode Island and Vermont. Our mission is accomplished through our Banks values: diversity equity and inclusion innovation integrity and leadership.This job will be an onsite role.
The Research Department of the Federal Reserve Bank of Boston is offering a limited number of exciting internships to qualified college students. Summer internships are fulltime paid positions that start in May/June and typically last 10 to 12 weeks.
The desktop support technician is responsible for providing technical support and assistance to endusers for hardware software and network connectivity issues. This role acts as the first point of contact for troubleshooting and resolving enduser device related problems in a timely and effective manner.
Key Responsibilities:
- Respond to and resolve incoming support requests from users via phone email or inperson
- Diagnose and troubleshoot hardware software and network connectivity problems on desktops laptops and other enduser devices
- Install configure and maintain desktop computer equipment and peripheral devices
- Assist with the deployment of new hardware and software to endusers
- Provide training and guidance to users on the proper use of computer systems and applications
- Maintain detailed documentation and records of all support activities and resolutions
- Escalate complex or unresolved issues to higherlevel IT support teams as needed
- Collaborate with other IT staff to ensure consistency in support processes and standards
Qualifications:
- Currently pursuing an associates or bachelors degree in information technology computer science or a related technical field.
- Hands on experience providing technical support and desktop/enduser computing assistance
- Strong troubleshooting and problemsolving skills with a keen attention to detail
- Proficient in the use of common desktop operating systems (Windows iOS) productivity software and hardware
- Ability to communicate technical information effectively to nontechnical users
- Excellent customer service orientation and interpersonal skills
- Willingness to learn new technologies and continuously expand technical knowledge
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position management reserves the right to revise this or any job description at its discretion at any time.
As a condition of employment all Federal Reserve Bank of Boston employees must comply with the Banks ethics rules which generally prohibit employees their spouses/domestic partners and minor children from owning financial interests such as stocks or bonds from banks savings associations and systemically important financial institutions or their affiliates such as bank holding companies or savings and loan holding companies. If you your spouse or domestic partner or your minor child own such assets and would be unwilling or unable to divest them if you were to accept a job offer you should raise this issue with our recruitment team. Applicants should review the Banks Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
Full Time / Part Time
Full timeRegular / Temporary
TemporaryJob Exempt (Yes / No)
NoJob Category
Internship Family GroupWork Shift
First (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers ( or through verified Federal Reserve Bank social media channels.
Required Experience:
IC
Employment Type
Full-Time
