Non-QM TPO Processor
Non-QM TPO Processor
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1 Vacancy
Job Description
Overview
Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016 Spring EQ is among the fastest growing and highestrated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding trustworthy loans and less frustration for consumers today. To learn more about Spring EQ visit.
At Spring EQ it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple fast and ethical manner. Our values are to
- Be kind and treat all people teammates customers and vendors with respect and consideration
- Be adaptable and embrace change
- Be accountable and take responsibility and deliver the effort to fully complete the task
- Be better and strive for continuous improvement in ourselves our team and the company for our customers
- Be part of the solution and solve problems find the answers and collaborate
- Work hard have fun and get things done
The Mortgage NonQM Account Manager in ThirdParty Operations is responsible for managing relationships with thirdparty vendors and ensuring the efficient execution of thirdparty services. This role involves overseeing and optimizing the operational performance of thirdparty processes ensuring compliance with regulatory standards and providing highquality service to internal and external stakeholders. The individual will work closely with various teams including underwriting compliance and risk management to ensure seamless integration and the successful execution of thirdparty services within the mortgage operation.
Responsibilities
- Serve as the primary point of contact for thirdparty vendors (e.g. brokers servicers originators) and maintain strong professional relationships.
Oversee thirdparty onboarding ensuring all contracts documentation and agreements are properly executed.
Ensure that thirdparty vendors are delivering services according to the agreedupon terms and service level agreements (SLAs).
Proactively address and resolve any issues or concerns that arise with thirdparty vendors aiming to maintain positive and productive partnerships.
Regularly review and negotiate vendor contracts to ensure favorable terms and continued alignment with company goals.
Manage thirdparty operational processes ensuring smooth efficient and compliant execution of services such as loan origination underwriting servicing and closing.
Collaborate with internal teams including underwriting compliance and operations to ensure thirdparty services are properly integrated into the overall workflow.
Analyze operational workflows and identify areas for improvement working with thirdparty vendors to implement more efficient processes.
Monitor thirdparty performance metrics including quality turnaround times and service delivery to ensure adherence to company standards and regulatory requirements.
Ensure that thirdparty operations are fully compliant with federal state and local regulations (e.g. RESPA TILA TRID CFPB) as well as internal policies.
Work with compliance and legal teams to ensure that thirdparty vendors adhere to regulatory guidelines and maintain proper documentation.
Conduct audits of thirdparty services to ensure that vendors comply with all applicable laws and contractual obligations.
Identify and mitigate risks associated with thirdparty vendors ensuring that any potential issues are addressed in a timely and effective manner.
Generate regular performance reports on thirdparty vendors monitoring key metrics such as service levels compliance and issue resolution.
Provide analysis and recommendations to senior management regarding thirdparty operations including areas for improvement potential risks and vendor performance.
Maintain accurate records of thirdparty interactions agreements performance reports and compliance documentation.
Address escalated issues and concerns from internal teams thirdparty vendors or customers providing timely and effective resolutions.
Collaborate with thirdparty vendors to resolve operational issues ensuring minimal disruption to business operations.
Maintain a strong focus on customer service ensuring that thirdparty services meet or exceed internal and external customer expectations.
Facilitate communication between thirdparty vendors and internal teams to ensure that all parties are aligned and informed regarding expectations timelines and deliverables.
Actively look for ways to improve processes and enhance the efficiency of thirdparty operations working with vendors to implement improvements where necessary.
Stay uptodate on industry trends and best practices incorporating new technologies and strategies to optimize thirdparty services and reduce costs.
Conduct regular performance reviews with thirdparty vendors to identify opportunities for growth and improvement in service delivery.
Work closely with other departments (e.g. underwriting compliance and risk management) to ensure seamless integration and alignment of thirdparty processes with overall business objectives.
Maintain clear and effective communication with thirdparty vendors internal teams and senior management to ensure alignment on goals and expectations.
Participate in crossfunctional meetings and projects to support company initiatives and strategic goals.
Qualifications
- Must have NonQM experience
Must have experience with NonQM Bank Statement and/or NonQM DSCR Account Management experience
Knowledge of industry regulations including RESPA TILA TRID CFPB and other compliance standards relevant to thirdparty operations.
Strong analytical skills and ability to assess vendor performance operational efficiency and compliance adherence.
Proven experience in managing vendor relationships and servicelevel agreements.
Excellent communication and interpersonal skills with the ability to engage with internal teams and external partners at all levels.
Strong negotiation skills and the ability to resolve issues in a timely and effective manner.
Ability to prioritize multiple tasks and manage time efficiently in a fastpaced environment.
Proficient in Microsoft Office Suite (Excel Word PowerPoint) and mortgage industry software systems.
Education and Experience:
Bachelors degree in Business Administration Finance Real Estate or related field.
3 years of experience in mortgage operations account management or vendor management with a solid understanding of the mortgage industry.
Physical & Mental Abilities Requirements:
Physical Abilities:
Ability to sit and work at a desk for extended periods using a computer and office equipment.
Frequent use of office tools such as telephones computers and filing systems to communicate and document processes.
Occasional travel to meet with thirdparty vendors or attend industry conferences.
Ability to occasionally lift and move office materials or supplies up to 10 lbs.
Mental Abilities:
Strong analytical thinking and problemsolving skills with the ability to assess complex operational issues and propose effective solutions.
High attention to detail and accuracy especially when managing thirdparty contracts performance reports and compliance documentation.
Ability to remain calm under pressure and handle complex issues or conflicts effectively.
Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
Excellent communication skills including the ability to communicate clearly and effectively with both internal and external stakeholders.
Ability to adapt to changing environments and continuously seek process improvements.
Strong customer service orientation with a focus on resolving issues and maintaining positive relationships with vendors and internal teams.
Accommodations are available to enable individuals with disabilities to perform essential job functions as required by law
Benefits
- 401k Company Match
- Commuter Benefits
- Company Holidays
- Dental Insurance
- Dependent Care Plan
- Disability Insurance
- Employee Assistance Program
- Life Insurance
- Medical Insurance
- Paid Time Off Plan
- Vision Insurance
- Credit Union Membership
Applicants must be authorized to work in the US. We do not offer sponsorship for work authorization or related employment visas for this position.
Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Employment Type
Full-Time
