Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
MSI is a full service HVACR contractor offering an array of energy efficient airconditioning services from concept to completion maintenance to repair and everything in between. With more than 45 years of service under our belt MSI continues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energyefficient cooling systems.
MSI seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork results and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled talented individuals to join our strong family oriented workforce and to help us build on our success.
We are a Drug Free Workplace and an Equal Opportunity Employer.
Job Title: Service Manager
Department: Service
FLSA Status: Exempt
Reports to: General Manager
Salary: Commensurate with experience Benefits
JOB SUMMARY: MSI seeks a Service Manager to oversee and manage the service operation including the service personnel in both the field and office.
ESSENTIAL FUNCTIONS:
- Manage safety polices and compliance
- Ensure Technicians are equipped with the appropriate PPE
- Responsible for scheduling and hosting safety training
- Responsible for ensuring safe work practices are being met in the field through job site & vehicle inspections
- Respond to all customer inquiries within 1 business day
- Handle customer complaints/relationship
- Perform at minimum 1 touch point with all service agreement customers per year
- Manage contract renewals and contract renewal log
- Write new PM contracts as needed
- Approve new contracts to be set up in COINS
- Host Kick off Meeting for new contracts
- Assist with the management of Technician tools
- Perform manpower planning as needed
- Compiles the Top Ten Report Weekly Indicator Report Aging Report (weekly updates) Tech Analysis Report
- Review/Approve T&M Billing
- Review/Approve Payroll
- Approve job credits below 5K
- Manage profitability of work orders and contracts
- Assist with scheduling of jobs
- Conduct New Hire Orientation as well as New Hire iPad and COINS Training
- Act as and HR and IT liaison
- Completes Technician Disciplinary Actions (coordinated with Field Supervisor and General Manager)
- Assist with CRM support as needed
- Assist with obtaining current insurance as needed COIs
- Quote Tech jobs
- Help drive sales through tech quoting and sales support as required
- Participates in quality association with trade/business associations that enhance the companys mission business plan.
- Assist with Training schedule for office and Technicians
- Promote and participate in education and training opportunities that allow the company and its employees to meets stated goals objectives and business plans.
- Provides junior associates with a role model example of the companys business and work ethics as delineated in MSIs Mission Statement.
- Order Uniforms
QUALIFICATIONS:
Education and Experience:
- 6 or more years of experience in HVAC service/maintenance environment.
- Indepth understanding and appreciation of HVAC systems and related supporting utilities.
- Excellent oral and written communication skills
- Ability to direct motivate and train employees
- Proficient knowledge of customer service and standard office practices and procedures.
- Proficient knowledge or Microsoft Office
Knowledge Skills and Abilities:
- Strong analytical numerical and reasoning abilities.
- High energy level.
- Ability to establish credibility and be decisivebut able to recognize and support the organizations preferences and priorities.
- Participative management styleadvocate of team concept.
- Physical activities to include standing balancing climbing stairs & ladders walking and lifting of weights of 25lbs. or more are required in daily performance of job. Use of upper extremities required for forward and overhead reaching pushing and pulling material handling.
SAFETY RESPONSIBILITIES:
- Each employee has a responsibility for their own safety the safety of their coworkers and the community in which they are operating.
- In the performance of duties and responsibilities you are expected to observe all safety health and loss prevention rules practices and procedures as well as specific instructions related to the safe and efficient performance of your work.
- An effective and viable safety health and loss prevention program will be attained only when all employees are safety conscious and keenly aware both mentally and physically of the potential hazards of your environment.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
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Required Experience:
Manager
Employment Type
Full-Time
