Reactive Works Coordinator
Reactive Works Coordinator
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1 Vacancy
Job Description
Are you highly organised with a customer focused mindset Do you thrive in a fast paced environment coordinating multiple priorities at once If so this could be the perfect role for you.
Following a recent promotion within the team with one of our Reactive Coordinators moving into our Voids team Paradigm Housing Group is looking for a Reactive Works Coordinator to support the smooth running of our repairs and maintenance service. In this role you will ensure jobs are scheduled efficiently emergency works are prioritised and customers are kept informed every step of the way.
What You Will Be Doing:
- Scheduling and managing repair works ensuring jobs are completed within agreed timescales.
- Allocating specialised work to contractors when needed.
- Optimising engineer schedules to maximise productivity.
- Liaising with customers engineers and managers to ensure seamless service delivery.
- Handling urgent repair requests and ensuring quick resolutions.
- Maintaining accurate records and ensuring compliance with health and safety regulations.
- Supporting senior managers with reporting and project related tasks.
What We Are Looking For:
- Experience in a customer service or scheduling role ideally in repairs or maintenance.
- Strong organisational skills and ability to manage multiple priorities.
- Excellent communication and problem solving skills.
- Ability to stay calm under pressure in a fast moving environment.
- Proficiency in Microsoft Office and scheduling systems.
This is an exciting opportunity to be part of a team that makes a real difference to our residents ensuring they receive a high standard of service.
Further Information
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.
As part of our application process we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group thus far.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
About us
We are Paradigm Housing Group.
We manage more than 17000 homes across the South East.
We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies twostar accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our fiveyear corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
- Holidays 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year and the opportunity to buy up to another five days.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employees contribution rate.
- Car leasing scheme.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Family friendly policies including generous paternity maternity shared parental and adoption leave sabbaticals and more.
- Health cash plan worth over 1800 per year. Includes dental optical prescriptions and flu jabs physiotherapy chiropractic therapy reflexology Sports massage and more.
- Hybrid working for many roles.
- Up to three paid Giving Back (volunteer) Days a year.
- Modern collaborative offices with free parking and charging points for electric vehicles.
- Opportunities for career development and progression.
- Social events such as quiz nights Christmas Party Summer BBQ.
Our Vision
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
Driving Improvement
Working As One
Acting Thoughtfully
Being Clear
Please note that customer facing roles may be subject to a DBS check.
Documents
Required Experience:
IC
Employment Type
Unclear
