Print/Device Technology Analyst (Onsite)
Print/Device Technology Analyst (Onsite)
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$ 51000 - 78000
1 Vacancy
Job Description
Location:
4900 Tiedeman Road Brooklyn OhioJob Description Summary:
The End User Experience Print/Device team is responsible for testing and supporting client end point devices such as laptops desktops printers monitors and peripherals.
Required Skills
- 2 years of technical support experience in a computer support environment.
- Associates degree in computer science and/or business or equivalent work experience.
- Ability to work within a customeroriented positive team environment.
- Strong interpersonal oral and written communication skills for interactions with both technical and nontechnical staff.
- Experience providing support on single projects and initiatives within scope budget and timeline.
- Ability to track corporate IT assets throughout their lifecycle.
- Experience installing and supporting print applications for remote users.
- Proficiency in provisioning applications using Microsoft System Center Configuration Manager (SCCM).
- Skills in testing and supporting printer operating systems.
- Experience testing future products for LOB support (printers desktops laptops monitors and peripherals).
- Ability to configure troubleshoot and repair supported hardware.
- Experience opening tickets to track work performed for line of business partners within ServiceNow.
- Skills in installing configuring and supporting printers in both retail and corporate locations.
- Ability to lift up to 50 lbs.
Desired Skills
- Experience supporting desktop print and server operating systems.
- Previous experience with SharePoint.
- Strong understanding of information security principles and best practices.
- Exceptional customer service skills with a focus on client satisfaction.
- Experience with HP WebJet Admin.
- Familiarity with ServiceNow including story process and QV testing.
Essential Job Functions
- Support Keys computer platforms at corporate campus and retail locations.
- Provide highlevel customer service to Keys internal client base.
- Effectively communicate with end users.
- Setup maintain and troubleshoot printerrelated tickets using ServiceNow.
- Complete work on assigned tickets within SLA.
- Utilize industrystandard concepts practices and procedures.
- Follow documented and established guidelines to perform job functions.
- Communicate using excellent grammar and listening skills.
- Collaborate with team members and produce clear documentation.
- Learn new procedures and adapt to changes.
- Accept direction and embrace mentorship and training opportunities.
- Schedule coordinate and facilitate tactical meetings with team members peers and vendors.
- Resolve issues for LOB partners and understand their technology needs.
- Participate in rotational oncall duties during weekends and weeknights.
- Work in the office one day a week (Brooklyn Ohio).
- Normal weekly schedule between the hours of 8am6pm Monday to Friday.
Training Provided
Training will be provided when appropriate
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $51000 to $78000 annually depending on location and jobrelated factors such as level of experience. Compensation for this role also includes eligibility for shortterm incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 05/12/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
Required Experience:
IC
Employment Type
Full-Time
