Control Room - Problem Manager - Assistant Vice President
Control Room - Problem Manager - Assistant Vice President
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$ 78000 - 111800
1 Vacancy
Job Description
Job Description:
Job Title Control Room Problem Manager
Corporate Title Assistant Vice President
Location Jacksonville FL
Overview
Corporate Bank (CB) Control Room drives collaboration across CB & Technology Data & Innovation (TDI) to maintain stability to protect our clients experience Providing holistic oversight of all CB Tech Applications ensuring stability protecting client experience & the Banks revenues This includes driving collaboration for key projects across CB bridging Technology Operations Business & Client Teams.
Reactively responsible for the response toMajor Incidents we are the heartbeat throughout an incident to ensure allstakeholders are informed&support the decision making to ensure rapid remediation &drive root causeto prevent recurrence Proactively we drive continuous improvements We coordinate Disaster Recovery (DR) events capacity management compliance regulatory reporting CB Tech Production Key Performance Indicator (KPI) development and reporting and risk & audit We are far reaching every day in our stakeholder engagement to ensure through collaboration we realise the best results for the Bank.
In this role you will influence and drive a culture of proactive continual improvement into the Production environment through Problem and Risk Management forums. Supporting timely Root Cause Analysis of Critical Incidents and performing essential readacross of lessons learned with Risk Based thinking. Professionals should have experience in all relevant tools used in the Service Operations environment and ensure that all associated Service Operations stakeholders are provided with an optimum level of service You will be an integral part of the Control Room with a focus on Production Stability also providing support to the Core Control Room and Risk Functions as required.
What we offer you
A diverse and inclusive environment that embraces change innovation and collaboration
A hybrid working model allowing for inoffice / work from home flexibility generous vacation personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits
Educational resources matching gift and volunteer programs
What Youll Do
Management of the Problem Management Lifecycle for Problems affecting CB Technology Production whilst providing support for other Problem Managers as required Participate in Major Incidents affecting Corporate Bank (as required)
Chair blameless Post Mortem Reviews with Key Stakeholders for Critical Incidents affecting Corporate Bank. Ensure Immediate Root Cause and preventative actions are understood and well communicated
Attend the Weekly Major Incident Review and provide updates to the Corporate Bank Leadership Team on Post Mortem findings highlighting risks and concerns
Perform Proactive Problem Analysis based on Incident trends and nonIncident based triggers
Partner / Influence stakeholders to prioritize the Development Problem Remediation book of work Chair the Control Room Start of Day Regional Calls for Production when required
Chair Senior Management/Stakeholder calls for Major Critical Incidents when required
Skills That Will Help You Excel
Able to demonstrate examples of previous successful complex Problem Investigations with multiple resolving teams
Experience with complex Information Technology (IT) infrastructure (UNIX Database Middleware Cloud etc.) and production Application Support Services ITIL ITSM process within a global production operations context
Experience writing communications & managing relationships with senior management from Tech Ops & Business
Innovative creative articulate and able to work directly with a broad range of stakeholders
Experience of Major Incident Management would be advantageous Strong Risk Management focus
Expectations
It is the Banks expectation that employees hired into this role will work in the Jacksonville FL office in accordance with the Banks hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is$78000 to $111800. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
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Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive fair and inclusive work environment.
We are an Equal Opportunity Employer Veterans/Disabled and other protected categories. Click these links to view the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act;Employee Polygraph Protection ActandPay Transparency Nondiscrimination Provision.
Required Experience:
Chief
Employment Type
Full-Time
