Warranty Claim Assessor
Warranty Claim Assessor
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Job Description
Claims assessing across the globe for the assigned commodity
Capacity utilization of 100% for the assigned commodity
Maintain claim mix proportionate to intake in the respective commodity
Maintain quality of 98% for the assigned commodity
Identify concerns during assessment to discuss with Leads for further improvement in claim controls
Inputs to standardize the assessing steps / rules / practices / cost opportunities across the globe
Responsibilities
- Process all claims in each Level 1 2 within 3 business day and maintain the turnaround time with in the specified global target
- Discussed with market on age claims on weekly basis and take appropriate actions on the claims
- Claim Assessing based on Policy and provide suggestion to be implemented in policy
- Do Claim Adjudication feedback analysis and come up with proper RCA for adjudicator errors implement the action plan to avoid same errors appearing in future
- Respond to queries from the markets and customer regarding claim assessed and procedures
- Analysis the complete set up of selection parameter process suggest for appropriate selection parameter to pay claims correctly
- Randomly check the correctness of the system paid claims
- Wherever finance impact analysis the reason of incorrect process by the system and inform to the market on impact and raise a request to correct the selection parameter in system
- Analysis all the appeal claims every month classified in three groups appeal due to system issue or appeal due to dealer issue or appeal due to adjudicator issue
- If dealer appeals the claims due to adjudicator issue will work on the RCA and implement the action plan to avoid those errors not to occur in future
- To avoid incorrect labor paid to dealer adjudicator will do an analysis on NSL paid every month
- Raise a request to GSLTS team rigorous follow up with GSLTS team to check the status and convey the same to market
- Once GSLTS team created a labour code and hours ensure that same implemented in SERVIS2
- Support and provide feedback on Warranty and Policy for any amendment
Qualifications
BE / Diplomo in Auto/ Mechanical engineering with dealership experience on vehicle repairs
Employment Type
Full-Time
