Sr. Software Escalations Engineer
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Job Description
Who is Forcepoint
Forcepoint simplifies security for global businesses and governments. Forcepoints allinone truly cloudnative platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20 years in business. 2.7k employees. 150 countries. 11k customers. 300 patents. If our mission excites you youre in the right place; we want you to bring your own energy to help us create a safer world. All were missing is you!
Forcepoint is looking for a technical engineer with knowledge in the IT and software worlds who is willing to join a fastpaced highenergy escalation team working on resolving customer issues designing large complex deployments improving company products and training other tiers. Successful candidates will need to have excellent organizational communicational selfmanagement and selflearning skills.
Essential Functions:
- Troubleshooting complex software modules based on written and verbal descriptions provided by technical support sales account managers and customers.
- Participation in internal and external calls to provide technical insight into the issue experienced by the customer and provide fixes and workarounds.
- Work with QA and development teams to recommend resolutions provide insights and make sure issue fixes are being implemented into the products.
- Creation and delivery of training materials for technical support and sales engineers.
- Participation in the creation of internal knowledge base articles.
- Participation in the software early availability activities deploying beta code troubleshooting and delivering feedback.
Qualifications/Skills:
- Good troubleshooting skills and methodological approach.
- Previous experience with customers (working remotely and/or onsite visits).
- Experience working with cloud and onpremises software.
- Ability to effectively communicate technical and nontechnical concepts to both technical and nontechnical audiences.
- Ability to learn modern technologies and adapt to changes in requirements or technology stack.
- Excellent team player.
- Capability to prioritize tasks and manage time effectively.
- Ability to pay attention to details in issue descriptions documentation and requirements.
- Demonstrated experience in writing code projects with Python major advantage.
- Knowledge in networking technologies: HTTP SMTP SSL TCP/IP DNS network components (routers switches firewalls proxies).
- Demonstrated knowledge in Microsoft products: Windows servers and workstations Active Directory Exchange SharePoint.
- Demonstrated knowledge in MS SQL advantage.
- Demonstrated knowledge in working with Linux environments installing configuring networking writing bash scripts and more.
- Prior experience working as software integrator or professional services major advantage.
- IT experience in SMB or Enterprise organizations advantage.
- Experience with cloud platforms such as AWS Azure or GCP advantage.
Dont meet every single qualification Studies show people are hesitant to apply if they dont meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace so if there is something slightly different about your previous experience but it otherwise aligns and youre excited about this role we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by sending an email to .
Applicants must have the right to work in the location to which you have applied.
Required Experience:
Senior IC
Employment Type
Full-Time
