Implementation Project Manager
Implementation Project Manager
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Job Description
Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faithbased organizations serving more than 1300 higher education institutions 11500 K12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form longlasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.
The Implementation Project Manager I HE Operations is responsible for providing assistance for multiple projects and related activities that are typically multidepartmental and regulatory operational or strategic in scope. Responsibilities will also include assisting with partner implementations. The Implementation Project Manager I will clarify and define project requirements and deliver projects within necessary and agreed upon timelines.Develop working knowledge of project development process working with internal managers and supervisors communicating frequently and escalating issues as necessary. Utilize big picture analysis to identify efficiencies opportunities and strategies to increase departmental scope customer base and/or expansion of product set. Assist management staff to organize tasks time resources and people to create a project where all elements come together to repeatedly produce an end result. Plan and organize work by setting prioritizing and adjusting schedules to accommodate sudden changes or unexpected assignments. Document all communications actions plans processes issues and problems thoroughly and professionally. Assist in coordinating leading and attending project meetings and other meetings as requested. Conduct requirements review and configure system setup as needed. Conduct online training with institutions instructing them on all aspects of the products they are implementing. Assist in creating and implementing efficiencies in processes as identified during projects or process reviews Assist in developing workflow processes and procedures for new products or services. Assist in preparing internal and customer facing documentation such as user guides training manuals and communication templates. Understand customer implementation business needs advocate for customer priorities and build relationships with customers.
EDUCATION: Bachelors Degree in related field and/or commensurate experience. EXPERIENCE: 24 years of experience in a system analyst and/or software implementation role. Project management experience a plus. Experience preferred with SQL HTML XML. Experience with Microsoft Office (Word Excel PowerPoint Project). COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES: Excellent organizational skills. Attention to detail with high quality standards. Ability to handle stressful situations and effectively work under pressure and timelines. Excellent interpersonal and verbal communication skills (in person email and by phone) Excellent written communication skills Ability to build consensus and cooperation. Demonstrated leadership skills maturity understanding of people and a cooperative attitude. High standards for productivity using effective organization time management and prioritization skills. Demonstrated flexibility to respond to changing situations and meet current company needs and job demands. Self motived with the ability to work independently as well as to work cooperatively as part of a team Positive with a can do attitude. The ability to follow projects through to successful completion. Ability to maintain a good working relationship with peers and internal contacts.
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
IC
Employment Type
Full-Time
