Customer Support Associate (Licensing)
Customer Support Associate (Licensing)
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$ 46800 - 64400
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are redefining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more likeminded people on our team.
What We Need
We are looking for a Customer Support Associate (Licensing) to join Element Fleet Management. As the largest pureplay fleet manager in the world we provide unmatched products and services and solutions to our clients.
At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are You:
High attention to detail with the ability to work in a fastpaced environment
Customer service minded with the ability to prioritize multiple tasks
As the Associate Licensing you will keep all client vehicles legal and on the road by renewing registrations for vehicles that require renewal. You will pull reports for upcoming renewals follow up with agents to keep timelines set counsel vendors on expectations and control processes to make sure client expectations are being met.
A Day in the Life
Manage and followup on open Title and or Registration Transactions to ensure completion by the required time line
Complete research and solve issues that impact vehicle Title and or Registration
Communicate effectively with clients drivers suppliers and internal partners to ensure completion of renewals
Update the Title and or Registration system with accurate status information within 24 hours
Demonstrates teamwork by sharing knowledge and assisting fellow team members when need arises
Maintain update and follow Reregistration processing procedures
Requirements
High School Diploma 2 or 4year degree preferred
Must have strong written and verbal communication skills
Strong customer service/ client service skills
Inoffice document processing experience
Title experience preferred
MS Office proficient in the following
Excel ability to add data to cells use functions pivots sort data
Word ability to create documents
*Internally this role is referred to as Licensing Associate
*Please note that this role requires the ability to work in our Owings Mills MD office 5 days a week Monday Friday*
The hiring base salary range for this position is $46800 $64400 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.
Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decisionmaking and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid timeoff programs (vacation sick leave and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legallyprotected factors. Disabilityrelated accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call (800).
Required Experience:
IC
Employment Type
Full-Time
