Information Systems Clerk

Status: NonExempt

Reports to: Director of Information Technology

The Information Systems Clerk supports the IT department with administrative and technical tasks related to user systems data management and internal support operations. This role is responsible for maintaining database accuracy managing user access supporting helpdesk needs and assisting with digital inventory and hardware processes. The Clerk ensures smooth operation across multiple platforms including Paycom MyCTFF and other enterprise systems while supporting employees with onboarding resources such as name badges and device setup.

Essential Duties and Responsibilities

• Namebadge Creation
  • Assist in designing producing and distributing name badges for new hires and staff updates in accordance with company standards.
• Device/Hardware Support
  • Provide firstlevel troubleshooting and support for IT hardware including desktops laptops mobile devices and peripherals.
  • Escalate complex issues to the appropriate technical team when necessary.
• Inventory Support
  • Maintain accurate records of IT equipment and assets including asset tagging and the checkin/checkout process.
  • Participate in periodic inventory audits and updates.
• User Management
  • Assist with user account access updates and deactivation within the Paycom system and support with password reset requests.
  • Support the administration of user access and permissions for the MyCTFF platform including assisting with account creation and troubleshooting.
• General Data Systems and Operational Support
  • Perform data entry recordkeeping and reporting using enterprise software systems.
  • Respond promptly to helpdesk tickets for software account access and hardware issues.
  • Collaborate with various departments to ensure data accuracy and consistency.
  • Update internal documentation and support training initiatives as needed.
  • Other relevant duties as assigned

• No prior professional experience is required; this is an entrylevel position. Internships or relevant academic projects are beneficial.
• Excellent written and verbal communication skills
• Ability to work independently manage multiple tasks and learn new technologies
• Manage sensitive data and maintain confidentiality in accordance with company policies and best practices.

An associates degree in Information Technology or a related field (or equivalent coursework/experience) is preferred. This is an entrylevel role so prior professional experience is not required. Internships or relevant academic projects are a plus. The ideal candidate will have basic familiarity with Google Workspace (Docs Sheets Admin Console); handson experience with Paycom and Joomla CMS; intermediate Excel skills (VLOOKUP filtering conditional formatting); and foundational knowledge of IT hardware troubleshooting and device support. Strong organizational skills attention to detail and excellent written and verbal communication abilities are essential along with the capacity to manage sensitive data and maintain confidentiality.

The California Teaching Fellows Foundation is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information marital status or veteran status.