Computer/IT Support Specialist
Computer/IT Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
The Finance Information Technology department seeks a customer service focused Computer Support / IT Specialist to provide technical assistance to faculty and staff in the Vice President for Finance senior management area. The successful candidate will provide excellent customer service while resolving service requests and incidents in a timely manner communicating effectively and being a positive contributor to the Finance Information Technology team.
Key responsibilities of this position include:
Leverage the centralized helpdesk solution to provide technical support to users with
Configure install and update computer hardware software and peripheral
Create and maintain accurate process documentation as needed.
Perform miscellaneous jobrelated duties as assigned.
Communicate with a broad range of users about technical topics at a level
Uphold the universal competencies of teamwork maintaining a safe and secure work environment and diversity commitment.
Required Qualifications
Experience with basic system administration tasks in a Windows operating system environment;
Experience configuring and deploying Windows computers;
Ability to demonstrate practical troubleshooting and problem analysis techniques;
Demonstrable skills for and commitment to good customer relationship management;
Preferred Qualifications
Bachelors degree from an accredited institution of higher education OR an equivalent level of training and experience;
Experience with BigFix Microsoft Intune Endpoint Management etc.
Experience in an Active Directory domain environment (Group Policy managing security groups etc.)
Currently hold relevant entrylevel industry certification(s) (CompTIA A Microsoft MCP ITIL Foundation v.3 etc.)
Pay Band
4
Overtime Status
NonExempt: Eligible for overtime
Appointment Type
Regular
Salary Information
$20 $22/hour
Hours per week
29
Review Date
5/15/2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto Ut Prosim (That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a handson transdisciplinary approach to preparing scholars to be leaders and problemsolvers. A comprehensive landgrant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is an inclusive community dedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicine college Graduate School and Honors College. The university has a significant presence across Virginia including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact Zach LaCroixat during regular business hours at least 10 business days prior to the event.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
