Covert Operations Support Officer
Covert Operations Support Officer
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Job Description
Do you have excellent organisational skills and are confident using Microsoft Office Are you currently an Information Management Support Officer (IMSO) or interested in becoming one If so this role could be for you! This is an exciting opportunity to move your career into the Fraud and Error Resolution Unit where there are excellent opportunities for development.
This role offers the opportunity to contribute to the safeguarding of vital resources for the people of Scotland. Youll process surveillance requests from internal sources and other government departments ensuring compliance with existing legislation. Your role will involve monitoring and documenting ongoing requests maintaining correspondence records to support potential criminal proceedings.
Youll also collaborate with Covert Investigation colleagues providing essential support and engaging with stakeholders to offer assistance and advice related to the Covert Investigation Team. You will demonstrate flexibility be comfortable in a changing environment and enjoy working collaboratively to identify opportunities for improvements and explore innovative solutions.
Responsibilities
Responsibilities
- Review and record incoming physical and electronic correspondence maintaining statistical records securely in eRDM.
- Take on the role of an eRDM IMSO to ensure all records relating to surveillance activities are maintained accurately and timeously for potential criminal proceedings.
- Provide admin support for all surveillance requests including assisting with video editing.
- Assisting in providing a surveillance package to External Investigations colleagues by amalgamating witness statements and providing a timeline of activities.
- Provide assistance to Senior Manager with end of month performance figures.
- Assist in the development of new procedures by collaborating with colleagues from Social Security Scotland wider Scottish Government and other government departments.
- Other ad hoc duties relevant to the role e.g. arranging meetings with colleagues from Social Security Scotland wider Scottish Government and other government departments acting as minute taker at meetings.
Qualifications
Success Profiles
Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on. Find out more about how we assess the Success Profile elements
Experience
- Good working knowledge of eRDM.
- Proficiency in Microsoft Office packages including the ability to compile and maintain Excel spreadsheets with minimal assistance.
Behaviours
- Communicating and Influencing (Level 1)
- Working Together (Level 1)
- Changing and Improving (Level 1)
You can find out more about Success Profile Behaviours here.
How to Apply
Apply online you must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the experiences and behaviours listed in the Success Profiles above.
If invited for further assessment this will consist of an interview and presentation.
We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Session
We will be hosting an online information session on Wednesday 14th May from 12noon 1pm. The session will provide you information regarding the application and interview process as well as further information on the role and team.
Please join us using the link below.
Click here to join the meeting
Expected Timeline (subject to change)
Sift w/c 19th May
Interview w/c 2nd June
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 9 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find out more about us here
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be 220 High you have specific questions about the role you are applying for please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at .
Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Apply before 20th May 2025 at 23:55
Contact Name: Frances Smith
Contact eMail:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
