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Job Description
Raines Co. Your Future is Now
Position Summary: A Hotel Shuttle Van Driver is responsible for providing safe and efficient transportation services to hotel guests ensuring their comfort and satisfaction. This position involves operating a hotelowned shuttle van or minibus to transport guests to and from the hotel nearby airports attractions and other destinations.
We offerMedical/Dental/Vision benefits a generous PTO program points based bonus daily pay an Employee Referral bonus program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a familyowned business we have grown into a fully integrated development management and investment company that develops operates and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a familyoriented culture that believes in building relationships with our associates with our partners and within the communities where we operate.
Essential Job Functions
- Safely and courteously transport hotel guests to and from various destinations including airports event venues restaurants and other local attractions.
- Assist guests with loading and unloading luggage and other personal belongings.
- Conduct daily pretrip and posttrip inspections of the shuttle van to ensure it is in good working condition. Report any issues or maintenance needs promptly.
- Follow all safety and traffic regulations including seatbelt use speed limits and other local driving laws.
- Greet guests in a friendly and professional manner maintaining a positive and customerfocused attitude.
- Provide information about local attractions services and points of interest when requested.
- Maintain effective communication with the hotels front desk concierge and other relevant departments to coordinate guest transportation efficiently.
- Keep the shuttle van clean and wellmaintained both inside and outside.
- Ensure the van is stocked with necessary supplies such as water maps and promotional materials.
- Maintain a punctual and reliable schedule to ensure that guests reach their destinations on time.
- Adapt to changing traffic and weather conditions rerouting as necessary.
- Handle payments or vouchers for transportation services if required and issue receipts as needed.
- Be prepared to handle emergencies or unforeseen situations such as vehicle breakdowns or guest medical issues in a professional and efficient manner
- Ensures safety by following guest checkin and security procedures and reporting suspicious activity to security manager or MOD
- Assists all departments in servicing the guests especially during high volume periods
- Attends meetings as required
- Any and all other duties as assigned
Required Experience and Education:
High school diploma GED or equivalent
Valid Drivers License in the state of operation
Experience in customer service forwardfacing or other guest related positions
Preferred Experience and Education:
Experience in the hospitality industry as a shuttle/van driver front desk agent or other guest services
Experience with driving multiple people in a vantype setting
Physical: Frequent sitting standing and moving about the facilities. Handling objects products and equipment. Using twoway communication devices GPS maps and automotive equipment. Frequently push pull and lift items weighing up to 50 pounds and occasionally push pull and lift items weighing in excess of 50 pounds. Must communicate information and ideas so others will understand. Must observe details at close and far range. Must be able to observe and obey all traffic signals and laws.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preemployment background check required.
Employment Type
Full-Time
