Customer Success Manager
Customer Success Manager
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Job Description
- Own the customer relationship for a large portfolio of Adra users across Norway and the Nordics.
- Serve as the primary point of contact throughout the postsale customer lifecycle ensuring successful onboarding adoption renewal and expansion.
Develop and execute Digital Touch engagement strategies for scalable support and value delivery. - Act as a trusted advisor by understanding each customers business goals challenges and how Adra solutions support their financial operations.
- Monitor customer health metrics and proactively mitigate risk while identifying upsell or crosssell opportunities.
- Collaborate with Product Support Sales and Professional Services teams to improve the customer experience and advocate for customer needs internally.
Deliver virtual or inperson training product walkthroughs and success planning sessions. - Maintain accurate records of customer interactions feedback and activity in CRM systems.
- Contribute to customer education content and playbooks to support the broader customer base.
WHO YOU ARE
- Fluent in Swedish and English both written and spoken.
- 2 years of experience as a Customer Success Manager or similar customerfacing role in a SaaS business.
- Experience managing a large volume of customers using Digital Touch or techtouch success strategies.
- Strong communication organizational and interpersonal skills.
- Proven ability to work crossfunctionally in a fastpaced collaborative environment.
- Techsavvy and quick to learn new software platforms; experience with CRM and CS tools a plus (e.g. Salesforce or Gainsight).
Bonus points for:
- Experience supporting or working with accounting and finance professionals; ideally with a background in accounting (degree or practical experience as an accountant)
At our core Trintechers stand committed to fostering a culture rooted in our core values Humble Empowered Reliable and Open. Together these values guide our actions define our identity and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process please provide your requirements toand we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Manager
Employment Type
Full-Time
