Cluster Operations Leader, Data Center Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our
customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion

Do you have experience managing large complex programs Amazon Web Services (AWS) is seeking a seasoned proven leader to join the Data Centre Operations organisation.

The AWS Data Center Community owns the design planning delivery and operation of al global data center infrastructure. In other words were the people who keep the cloud running. We support all AWS data centres and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely upon. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

This organisation manages rapidlyscaling highavailability data centres safely and in a secure manner. They execute server and network device installations IT hardware repairs IT hardware decommissioning and upgrades and data centre mechanical and electrical system operations and maintenance on a 24x7 basis.

The Sr. Manager of Operations in a Cluster Leader role must be technically adept operationally agile and completely committed to delighting our internal and external customers. The Cluster Leader will be responsible for ensuring standards for operational performance in the areas of safety security availability capacity employee engagement and development and cost of all data centres in a specific region.

The right candidate will need to stay on top of the longterm strategy as well as the operating details of their organisation to ensure urgent tactical issues are closed and the teams are taking steps to head off customer impacting risks and issues. We seek a proven leader with operational strength and experience building and leading geographically dispersed teams while also having driving improvements across the global AWS organisations.



Key job responsibilities
* Oversight of teams accountable for safe and secure installation operation and maintenance of data centre mechanical electrical and controls systems to include preventive maintenance corrective maintenance emergency maintenance and change management.
* Oversight of teams responsible for installation repair and decommissioning of data centre IT hardware and network devices.
* Leading managing coaching and developing the data centre cluster operations management teams.
* Performance management of key vendors such as maintenance vendors in line with management goals.
* Executing the infrastructure operations support component of new data centre launches and existing data centre expansions.
* Proposing and complying with agreed operational performance goals relating to safety security availability capacity people and cost.
* Supporting the physical security safeguarding of the people assets and customer data in data centres.
* Managing the operations budgeting and capital expenditures in line with management targets.
* Contributing to continuous improvement of operational processes procedures methods and tools including those related to safety security and availability incident/event response management recovery and resolution.

The expectation is the person in this role will spend time in the data centre facilities each week with the team members to learn coach guide and mentor staff. This role is a leader of leaders and technical subject matter experts.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


* 5 years of experience leading technical teams and people managers in critical operations environments
* Demonstrated ability to manage performance hire and develop leaders and favorably impact team culture
* 3 years of experience launching new sites or expanding existing operations

* Knowledge of information technology infrastructure domains such as compute server platforms storage server platforms server components network devices and IT service delivery preferred.
* Experience in new data centre deployments or expansion of existing data centres
* Experience in continuous improvement methodologies such as Lean and Six Sigma.
* Experience with information technology infrastructure including data centre facilities
* Exceptional written and verbal communication skills to include long form business documents.
* 10 years of global or regional operational experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.