TheClaim Clerkis responsible for the general clerical duties for the claim personnel and other team members as assigned. Additionally the position is accountable for the quality of claim service as perceived by CCMSI clients and within Corporate Claim Standards.
Match mail for assigned accounts.
Follow up on bills.
File claim mail and related documents.
Set up designated claim files and complete all set up instructions as requested.
BackUp for Receptionist
Summarize correspondence and medical records in the claim log notes as wells as file it in the appropriate claim as directed by claim staff.
Retrieve closed files and refile in storage.
Maintain claim files in storage.
Photocopy claim documents as needed.
Return provider calls or other calls as directed.
Provide support to claim staff on client specific teams.
Compliance with service commitments as established by the team.
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