Rooms Controller - Hotel del Coronado, A Curio Collection by Hilton
Rooms Controller - Hotel del Coronado, A Curio Collection by Hilton
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1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
#LICS2
EOE/AA/Disabled/Veterans
The iconic Hotel del Coronadois looking for aRooms Controller to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego this 28acre property was built in 1888 and has over 750 rooms cottages and villas with 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars a food truck marketplace ice cream shop and inroom dining.
Want to learn more Hotel Website Facebook Instagram Pinterest
Classification: FullTime
Shift: Various must be available to weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $27 and is based on applicable and specialized experience and location.
Reporting to the Front Desk leaders the Rooms Controller is responsible for the daytoday management of room inventory to deliver outstanding guest service and financial profitability.
- Oversees the friendly professional and efficient registration and checkout of hotel guests including assisting the Front Desk during peak periods
- Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
- Trained and skilled to perform all Front Desk functions as needed based on operational demands
- Reviews CRM Guest Request and Comments report for all arriving guests on a daily basis to ensure appropriate preblocking of rooms and to coordinate special services to be provided
- Communicates all special requests to Housekeeping and other departments as needed
- Monitors and ensures completion of all room changes
- Checks the status of all OutofOrder rooms on a daily basis
- Blocks and emails site rooms for the Sales and Events
- Blocks rooms for special projects including but not limited to deep cleaning preventative maintenance and renovation projects
- Manages room blocking on tape chart
- Reviews group resumes to verify group billing procedures VIPs and special requests
- Monitor arrivals to ensure that rooms are ready by check in time
- Clear departures by working closely with Housekeeping Department
- May interact with customers in person as well as other departments.
- Assist with the preparation of satellite checkin and checkouts for groups as well as prekeys of groups
- Email group noshow inhouse and arrivals reports on a daily basis and assist with any rooming list changes while a group is in house
- Answers telephone expediently and addresses complaints problems special requests and nonrelated desk questions
- Familiarity with daily hotel occupancy reports status of available rooms etc.
- Monitor room category and bedding availability up to two weeks in advance in order to prevent overbooking
- Monitors rollaway microwave and other amenity requests up to seven days in advance in order to ensure availability and accurate billing was completed
- Other duties may be assigned as business demands
Employment Type
Full-Time
