Offshore Customer Specialist | Onsite
Offshore Customer Specialist | Onsite
Posted on :
08-05-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
25000 - 30000
Vacancy
1 Vacancy
Posted on :
08-05-2025
Job Description
Job Summary:
We are looking for a highly skilled and detailoriented Receptionist to handle a high volume of phone calls and provide excellent customer service. The ideal candidate for this role should be able to communicate with clients effectively answer questions and resolve issues related to mechanical parts and automotive services. This role is critical for delivering topnotch customer support and ensuring client satisfaction in the automotive industry.
- Answer phone calls and respond to customer inquiries in a timely and professional manner.
- Utilize software applications such as Podium to manage customer interactions and resolve issues.
- Handle frustrated customers with empathy and provide solutions to their problems.
- Take detailed notes on mechanical parts ask relevant questions and provide accurate information to clients.
- Verify client information including vehicle details such as color year model and specific parts required.
- Process and manage client requests including shipping address and other relevant details.
- Collaborate with internal teams to resolve complex issues and provide excellent customer service.
- Stay uptodate with industry knowledge and developments to provide accurate and helpful information to clients.
Requirements
Requirements/Skills Needed:
- A bachelors degree in Business Administration Communications or a related field is preferred.
- 3 years of experience in customer service preferably in the automotive industry or a related field.
- Proficiency in software applications such as Podium or similar customer relationship management tool.
- Strong communication and interpersonal skills with the ability to interact with clients effectively and internal teams.
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
- Strong problemsolving and analytical skills with the ability to resolve complex issues and provide solutions to clients.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Strong attention to detail and organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Additional Job Details:
Setup and Location: Onsite Pasig
Work Schedule: 8:00 AM to 05:00 PM AEST (05:30 AM 02:30 PM PH Time)
Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Benefits
Join Us and Enjoy!
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
- Employee Engagement Activities: YearEnd Party Family Day Team Building and more!
Why Join Staff Domain
At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where you ll have access to cuttingedge technology and tools to help you excel in your role. As a member of our team you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry.
Join us as we shape the future of global staffing solutions!
Requirements/Skills Needed: A bachelor's degree in Business Administration, Communications, or a related field is preferred. 3+ years of experience in customer service, preferably in the automotive industry or a related field. Proficiency in software applications, such as Podium, or similar customer relationship management tool. Strong communication and interpersonal skills, with the ability to interact with clients effectively and internal teams. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide solutions to clients. Ability to maintain confidentiality and handle sensitive information with discretion. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Additional Job Details: Set-up and Location: Onsite- Pasig Work Schedule: 8:00 AM to 05:00 PM AEST (05:30 AM - 02:30 PM PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Benefits Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents). Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary). Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry. Join us as we shape the future of global staffing solutions!
Employment Type
Full Time
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