Customer Service Representative
Customer Service Representative
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Job Description
BlueScope is an Australianborn global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Canberra. Made in Australia since 1921 Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes to large commercial and industrial projects.
You will support our Customer Service team which focuses on producing steel products for structural support in constructions. Being the face of BlueScope you will ensure all our customers receive exceptional service. Youll be joining a supportive fast paced and customer focused team renowned for providing consistently high levels of customer service. We are good at what we do! Success in this role will see you delivering our customers a premium service helping our business to increase sales and develop ongoing repeat business.
When you join our team we offer flexibility for work/life balance access to our Employee Assistance Provider and ongoing training and development.
What Will You Do
This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales /customer service duties youll be responsible for the following:
- interacting with our customers via face to face and managing quotes and queries
- following up on quotations and inquiries converting these into sales opportunities
- collaborating with internal stakeholders including marketing warehouse and sales departments to ensure customer expectations and requirements are met including product specifications special packaging and delivery timetable
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition
More About You
As a highly motivated individual youll provide exceptional service so that our customers can build and create great structures. Youll bring:
- excellent communication and a high standard of customer focus with the ability to resolve issues effectively and efficiently
- a cando attitude and the ability to pick up new and custom IT systems quickly
- high attention to detail likes working with numbers and the ability to complete multiple tasks simultaneously with your superior time management skills
a commitment to your own safety and wellbeing while caring for others
Why BlueScope
As were creating strength for the future through our people products and solutions BlueScope supports you to build your expertise within a safe and positive team environment. At BlueScope youll:
- Learn and develop as you grow. Work alongside specialists and keep your skills and knowledge at the forefront of industry with our lifelong learning culture.
- Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
- Build innovative products. Seek better smarter ways to work help develop sustainable solutions and make things happen.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and we encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal. At BlueScope we offer worklife flexibility through our Bflex program.
Its an exciting time in our history as together we work towards Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.
Come and discover us at us creating strength for the future.
Applications close Thursday 22nd May 2025.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
