Manager, Root Cause Analysis
Manager, Root Cause Analysis
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To create a central capability for problem identification and root cause analysis for Personal and Business Banking South Africa (PPB SA) in order to track monitor resolve and prevent reoccurrences of customer service failures.
Qualifications :
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Affluent Clients
Personal and Private Banking
810 years
Experience within financial services operations understands distribution channels products processes and systems. Experience in customer complaints and the impact of regulation on customer service (e.g. FSCA TCF etc.). Experience in data analysis and problem identification. Able to work across multidisciplinary teams to investigate and implement solutions.
Additional Information :
Behavioural Competencies:
- Articulating Information
- Convincing People
- Developing Expertise
- Directing People
- Embracing Change
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Continuous Process Improvement
- Risk Identification
- Root Cause Analysis
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
